Studio Manager

Benefits & Perks:

• Opportunities for personal and professional growth
• A fun working environment, with supportive co-workers
• Flexible Scheduling and no late nights
• Exposure to new skills and opportunities allows for change and growth
• Discounts on services and products

Company Overview

Frenchies Modern Nail Care is looking for a dedicated, goal-oriented Operations/Salon manager. The Operations & Salon Manager is accountable for all day-to-day operations and supply inventory. In addition, the Manager works closely with the owner(s) to help oversee human resource management, public relations/marketing, customer service/relationship management, and fiscal accountability.

Frenchies Modern Nail Care is the newest, most exciting nail salon franchise in the nation. We have a passion for revolutionizing the nail care industry - and we invite you to join us! Frenchies is a clean, modern, and engaging salon. The cleanliness standards in each salon go above and beyond state regulations to ensure safety for team members and guests. We believe in continuing to change with the nail care industry in a smart way that values the health of our team members and keeps us modern. Lastly, you’ll notice a fun vibe right as you enter the studio, you'll feel all the good feels and the engagement between guests and team members. If you have experience in the salon industry and are looking for your home as you advance your career

Essential Functions

• Responsible for training and the proper execution of the service protocols by Nail Specialists.
• Leader and a key player in the implementation of our Guest Experience Cycle. The goal is to exceed customer expectations from initial inquiry to ongoing guest relationship management.
• Responsible for maintaining adequate supply inventory for site operations.
• Assist in marketing and public relations.
• Lead in human resource management. Responsible for Nail Specialists and Studio Concierge schedules and coverage during all working hours and coordination of time off requests. Duties also include hiring/firing, disciplinary action, training, and development.
• Responsible for constant monitoring of safety and sterilization standards for all individuals (internal customers, external customers, vendors, visitors, volunteers/interns) within our facility or on our physical grounds.
• Responsible for recognizing and communicating with the owner(s) regarding areas for process improvement. Assist in planning and implementation of ongoing process improvement.
• Accountable for efficient and effective day-to-day operations that achieve service standards and fiscal outcomes. This starts with leading Daily Huddles and includes assisting with the development of policies and procedures to accomplish these standards.
• Responsible for being a working manager, which means all essential functions indicated in Specialist and Concierge roles and responsibilities.
• Other duties as assigned in the spirit of teamwork.

Additional Functions

• Overall studio and employee cleanliness and appearance.
• Overall studio maintenance, repair, and upkeep
• Participate in defined community outreach requirements (volunteerism).

Qualifications

Required:

• High school diploma or equivalent
• Leadership Skills and behavior
• Exceptional Customer Service Skills

Preferred:

• 2+ years Management Experience
• 2+ years Beauty Industry Experience