Quality Manager

Quality Manager – Ontario, CA The Opportunity As a Quality Assurance (QA) Manager, you are responsible for tracking, analyzing, and leading initiatives for all internal quality and customer complaint issues. In this role, you will be responsible for coordinating and executing the facility quality control program to ensure continuous production of products that are consistent with established quality standards. You will serve as the central point of contact for inter‑plant communication and plan development, assuring a cohesive lean management approach to meeting internal and external quality system requirements. Overall, you will ensure that processes needed for the Quality Management System (QMS) are established, implemented, and maintained. How You Will Impact Smurfit Westrock Coordinate testing and measurement program to validate capability and customer specifications are being met Develop, collect, and report performance metrics to senior management, including defects, quality returns, and scrap data Utilize the Customer Issues System (CIS) for data collection and analysis to drive continuous improvement activities Lead and monitor CAR (Corrective Action Request) and Root Cause Corrective Action (RCCA) activities for systemic issues to ensure robust product and process improvements Plan, lead, and measure process and voice of customer performance and quality system effectiveness and make adjustments in strategy and/or procedures as needed Conduct internal quality audits to oversee inspections of raw materials, materials in process, and finished products Develop and facilitate a cohesive team environment which builds confidence and strong morale among inspection personnel and manufacturing support personnel Train and manage the activities of quality control personnel engaged in the inspection and testing of work‑in‑process and finished products to ensure continuous control of materials and products and consistency in the interpretation of quality requirements Manage, coach, and develop the quality team and promote a positive quality culture throughout the facility by establishing efficient systems and processes Partner with operating staff to establish procedures, standards, and systems and monitor an associated feedback loop that ensures error prevention What You Need To Succeed High School diploma, G.E.D. 3 to 5 years of experience in corrugated box plant industry; 1 year of supervisor experience Demonstrated mechanical acumen Working knowledge of mechanical inspection methods and tools Solid understanding of and experience in quality assurance, delivery excellence, data analysis and development of business insights Demonstrated expertise in process management to ensure production efficiency Ability to respond quickly to changing demands, process, and updated information Demonstrated quality process understanding and continuous improvement such as Six Sigma certification Possess excellent communication skills and ability to interact across all levels of the organization and accomplish organizational goals Possess exceptional organizational and program management skills Ability to guide team with sound decision-making through rational, balanced judgment Establish a course of action for self and/or others to accomplish a specific planning goal Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by state or federal law. The salary range for this position is $83,250.00 - $138,750.00, depending on your role, level, and location. The range listed is also the expected pay for roles in Illinois and Colorado. The benefits for this role include short‑term bonus incentive, health, dental and vision insurance, flexible spending accounts or health savings accounts, retirement savings plans, life and disability insurance programs, and paid sick leave as required by applicable state/local law, 15 days of paid vacation, and 11 days of paid holidays, subject to annual change. Your pay will be based on factors such as your skills, experience, and education. To learn more about this posting, please contact your recruiter during the hiring process. You may apply online at Smurfit Westrock External Careers and the application window is expected to close by 31-Aug-2026. #J-18808-Ljbffr