Guest Relations Representative

Guest Relations Representative

Operations, Boston, Massachusetts, Publicis Re:Sources Global, Intermediate, On-Site, 12/3/2025, Requisition ID 130584

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Job Description

Company description

Publicis Re:Sources is the backbone of Publicis Groupe, the world's most valuable agency group. We are the only full-service, end-to-end shared service organization in the industry, enabling Groupe agencies to do what they do best: innovate and transform for their clients. Formed in 1998 as a small team to service a few Publicis Groupe firms, Publicis Re:Sources has grown to 6,200+ employees globally. We provide technology solutions and business services including finance, accounting, legal, benefits, procurement, tax, real estate, treasury and risk management. We continually transform to keep pace with our ever-changing communications industry and thrive on a spirit of innovation felt around the globe. Learn more about Publicis Re:Sources and the Publicis Groupe agencies we support.

• People First, Driving Success Together
• Problem Solving Mindset
• Respect Each Other
• Partner and Collaborate as One Team
• Commit to Quality and Standards
• Innovate and Embrace the Future

Overview

This position will work as a member of the Facilities Management team. The Guest Relations Representative will ensure a positive face is presented to the external world on behalf of our agency customers, and will help the Facilities Management team create an inviting, pleasant, and safe place for employees to come to work. This position includes, but is not limited to, greeting visitors, clients, and employees, and providing direction as needed, as well as answering agency main phone numbers. This individual will also be charged with other administrative tasks as assigned.

Responsibilities

• Support Facilities team in maintaining the appearance of the office / reception area
• Greet and direct clients, outside visitors, and employees
• Maintain supplies required to create a welcoming environment (pantries, cafes, etc.)
• Manage and maintain visitor systems in accordance with Groupe policy
• Answer agency main contact phone numbers; provide assistance and guidance
• Respond to employee and external inquiries; provide information and resolve problems as necessary
• Report all safety issues
• Provide administrative backup support for Facilities Management team
• Perform other duties as assigned

Qualifications

• 1-3 years of experience in the field or in a related area
• Excellent communication skills
• Ability to work with a wide variety of internal and external groups
• Experience working in a rapid and complex changing environment
• Passionate about providing outstanding customer service
• Enthusiastic and creative team player with a strong drive to create a positive work environment
• Demonstrate ability to manage multiple, diverse tasks simultaneously
• High degree of energy, motivation and dedication to quality and excellence
• Demonstrate ability to communicate effectively, both written and verbally, with clients, employees, and other internal and external office visitors
• Demonstrate ability to collaborate effectively with all levels and functions
• Ability to maintain confidentiality

Additional information

All your information will be kept confidential according to EEO guidelines. This job description in no way states or implies that these are the only duties to be performed by the employee(s) currently in this position. Employee(s) will be required to follow any other job related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. A review of this position has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties. All duties and responsibilities are essential job functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbent(s) will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an "at-will" relations. Work sponsorship is not available for this role.