Assistant General Manager

Assistant General Manager Location: Dogtopia of N. Raleigh, Raleigh, North Carolina, United States About this position Job Summary: The primary role of the Assistant General Manager is to assist the General Manager in overseeing the management of and all functions of their assigned daycare location, representing Red Barn Dog Holdings, LLC in their market under the Dogtopia banner. The Assistant General Manager is responsible for creating a positive work environment, managing all team members, and ensuring the highest safety standards and levels of satisfaction for all pets and their pet parents. Supervisory Responsibilities Assist the General Manager in driving business to meet and exceed goals through the development and supervision of the team, including Meet and Greets, Dogs in Door, Enrollments, and add-on services. Assist the General Manager in hiring, onboarding, and employee management for their location, including training compliance. Assist the General Manager in maintaining optimum staffing levels and labor costs for their assigned location. Communicate any concerns or needs to the General Manager proactively and partner to resolve issues. Support the General Manager in building the brand via grassroots efforts with vets, shelters, and local community groups. Support the General Manager in creating a positive, open work environment for their team to work and the pups to visit daily. Duties/Responsibilities Drive new leads and lines of business for the location utilizing marketing KPIs to reach new customers. Oversee lead follow-up and meet and greet and lead contact via the front desk team. Develop the front desk team to proactively build momentum with pet parents and upsell enrollments and add-ons with pet parents and prospective customers. Maintain controllable expenses within budgetary constraints, including forecasting, tracking, and ordering supplies, minimizing payroll, and actively look for ways to maximize efficiency. Manage social media posts for the store and individual media pages utilizing provided branding assets. Participate in promotional activities or events to promote the location. Create and manage the schedule for all location employees. Monitor and assist as needed in the playrooms; know all dogs in the facility to ensure safety and appropriate daily assignments. Maintain a clean and safe environment using cleaning protocols to provide an exceptional experience for pets and their parents. Update the cleaning schedule and hold themselves and the team accountable to Dogtopia’s safety and cleaning standards. Dismiss dogs proactively with ongoing behavior issues and monitor action plans to retain those with minor issues. Manage groomers, including quality control of work, safety, schedules, and client records. Strive for the highest level of satisfaction for pups, pet parents, and the team. Perform all other duties as assigned. Required Skills/Abilities Strong supervisory and delegation skills. Excellent verbal and written communication skills. Excellent interpersonal skills for internal and external customers. Excellent sales and customer service skills. Thorough understanding of principles and methods used to promote, display, and sell products and services. Excellent organizational skills and attention to detail. Strong analytical and problem‑solving skills. Ability to function well in a high‑paced and at times stressful environment. Committed to the success of the team and not just as an individual. Flexibility to work a non‑traditional schedule (must have early morning/late evening availability in addition to working certain weekend/holiday hours required). Proficient with Microsoft Office Suite or related software and POS systems. Education and Experience High school diploma or equivalent. At least one year of experience managing others in a supervisory role in a professional environment. Franchise experience a plus. Physical Requirements Prolonged periods of standing, walking and moving around the playrooms. Must be able to lift up to 50 pounds at times. Other Requirements Must love dogs. #J-18808-Ljbffr Dogtopia of N. Raleigh