Assistant General Manager

US:NC:Garner | Retail | ACTIVE FULL TIME Posted 2 days ago | Apply before December 9, 2026 Description Job Description About the Job A passion for books isn't a bonus here, it's the foundation. You'll bring that energy to the sales floor every day and build a team that shares it. Ready to step up, run the floor, and grow into the leader who runs the whole store? As Assistant General Manager, you'll lead the store as a Manager On Duty, coach the Associates who keep it running, and learn every side of the business alongside your General Manager. This is a leadership role based in one of our Books-A-Million retail store locations, built for leaders who are ready to grow. Role Summary The Assistant General Manager manages the day-to-day operation of the store as a Manager On Duty in conjunction with the management team. Working alongside the General Manager, you'll assist with overseeing the execution of all aspects of store operations — providing effective leadership, achieving maximum sales and profits, controlling budgetary expenses, and managing the store team through training, development, and accountability. Every shift is a chance to sharpen the skills it takes to lead a store: ownership of results, a love of books, and a knack for bringing out the best in people. Book retail is always evolving, and great stores stay connected to what readers are discovering, loving, and looking for next. Here, you’ll help shape how your community finds its next favorite book, author, or story. Role Responsibilities Store Leadership & Results Help create a store that feels welcoming, vibrant, and connected to the community around it. Set the pace for the whole store by leading your team and running the operation in line with company policies, procedures, and guidelines, bringing people together, creating an exceptional customer experience, and driving strong business results through the decisions you make every day. Grow as a leader with every shift you lead. As Manager On Duty, partner with the management team to set expectations, create momentum, and make sure the team and store are ready to deliver their best each day. Be the leader your store can count on—create a safe, secure environment where associates can thrive, customers feel welcome, and the store runs with care and confidence. In partnership with the General Manager, build a team that brings energy, passion, and great service to every customer connection by helping attract the right talent and setting new associates up to thrive from day one. Grow the next wave of booksellers and store leaders by training and developing Associates, because the best leaders grow other leaders. Grow into a leader who brings out the best in others by partnering with the General Manager to strengthen performance, build confidence, recognize contributions, and create accountability across the team. Keep everyone connected and moving in the same direction through daily briefings and weekly meetings that ensure every associate knows the goals, the plan, and why it matters. Set every day up for success by creating schedules and daily agendas that match what the store's business needs most. Customer Experience & Store Standards Make every customer feel like they belong by setting the highest standard for customer service and turning customer challenges into opportunities to build lasting loyalty. Give customers something great to notice by maintaining category merchandising and cleanliness and ensuring operational efficiency, so every table and shelf offers something worth picking up. Store Operations Handle the behind-the-scenes details that keep the store running smoothly, from dropping off the bank deposit to picking up the change order as needed. Keep the café ready to serve by making sure essential supplies are always stocked, fresh, and available when the team and customers need them. Additional Responsibilities Performs other duties as assigned. Role Qualifications Required Qualifications: 21 years of age or older High school diploma or equivalent Previous experience in a supervisor role Demonstrated ability to act in a mature and conscientious manner Ability to supervise a large number of associates Strong decision-making, communication, and merchandising skills Successful completion of all required background screenings Preferred Qualifications: A college degree in a business-related field, bringing the business sense to read the numbers, spot opportunities, and turn insight into results. Comfort with technology and transactions, using computers and cash registers accurately while staying curious about new systems and tools. Experience in book, specialty, or media retail, and a genuine excitement for where the industry is headed. A genuine love of books and reading — with the curiosity to know what's new, what's trending, and what customers are excited about. An ownership mindset — taking action, making decisions with confidence, and holding yourself and your team accountable for results. A commitment to connection and community — building genuine relationships with customers, associates, and local partners, and creating a store that feels welcoming, relevant, and truly part of the neighborhood. A passion for growth and developing others — coaching, training, and growing a team that's ready for what's next. Work Environment & Expectations Physical requirements: Must be able to stand and walk for extended periods of time Must be able to use hands/arms to operate a keyboard and telephone for repetitive motion activities Must be able to lift or team lift objects up to 50 lbs., with or without assistance Must be able to communicate using speech, sight, and sound with or without an assistive device Must be able to stand, walk, climb, bend, stoop, or crouch while performing daily activities of the job Scheduling requirements: All managers must have open availability and be able to work opening shifts, closing shifts, or other shifts as needed, OR have availability approved by District Manager if open availability is not possible. All managers are Full Time and may work up to 45 hours per week. The Perks At Books-A-Million, we're in the business of connecting people with stories—but our story starts with our associates. We believe that when our people feel supported, valued, and cared for, they're empowered to do their best work and create exceptional experiences for our customers. Competitive Compensation: Competitive pay with opportunities to earn performance-based incentives that recognize your contributions. Health & Wellness: Medical, dental, and vision coverage, along with Healthcare and Dependent Care Spending Accounts to help you care for yourself and those who depend on you. Financial Protection: Life insurance and disability coverage that provide peace of mind when you need it most. Retirement Savings: A 401(k) plan with company matching contributions to help you invest in your future with confidence. Paid Time Off: Generous paid time off so you can recharge, celebrate life's moments, and maintain a healthy work-life balance. Employee Discounts: Special discounts on books, gifts, toys, collectibles, and more—because we believe the things you love should be a little more accessible. Employee Assistance Program: Confidential counseling, resources, and support for you and your family whenever life brings unexpected challenges. Benefit availability and eligibility are based on applicable requirements, including hours worked, employment status, position, and other plan-specific eligibility criteria. When you join Books-A-Million, you're joining more than a workplace—you're becoming part of a team that believes in supporting one another, celebrating successes, and growing together as a community. We're proud to invest in our associates because when you thrive, we all do. Equal Employment Opportunity (EEO) Statement Books-A-Million is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including sexual orientation and gender identity), age, national origin, disability, veteran status, or any other characteristic protected by applicable federal, state, or local law. #J-18808-Ljbffr Books-A-Million