Technical Support Specialist

Job Title TeleOperations Specialist (Technical Support Specialist) Pay Range $25/hr (W-2) plus comprehensive benefit offerings (listed below) Shift Schedule Hours: 10am-6:30pm or 5:30pm-2am Days: Tues-Sat, Wed-Sun, Thurs-Mon or Sat-Wed * Ideal candidates will be flexible on shift days/times Job Description Our client is helping an innovative, on-demand autonomous ride-hailing company hire multiple TeleOperations Operators to support its growing fleet of autonomous vehicles. This role is critical in ensuring the smooth operation of self-driving technology by monitoring vehicles, providing remote assistance when needed, and contributing to the ongoing improvement of the TeleOperations system. As a TeleOperations Operator, you will be the “human-in-the-loop,” bridging the gap between autonomous driving systems and real-world scenarios that require intervention. This position is perfect for candidates with a strong technical aptitude, excellent situational awareness, and the ability to remain calm under pressure. Responsibilities Oversee a fleet of autonomous vehicles in real-time, providing remote guidance when necessary to ensure safe operation Take control of vehicles in complex scenarios, following strict safety protocols and regulatory guidelines Assist in gathering performance metrics and reporting observations to improve system functionality Work cross-functionally to provide feedback on TeleOps tools, usability, and overall system performance to enhance the operator interface Follow company protocols and regulatory requirements to maintain high operational standards Requirements 2+ years of experience in operations, technical support, software testing, or a similar field Comfortable working with operating systems such as Windows and Linux; basic understanding of QA testing principles Excellent driving history and no criminal history Excellent written and verbal communication skills Willingness to work flexible shift hours Bonus Qualifications Experience with QA testing or working in the autonomous vehicle industry Bachelor’s degree in STEM, analytics, or related field Basic understanding of data analysis to help build out and analyze metrics Strong familiarity with video game-style controls or simulation software Flexible Spending Account for healthcare-related costs Short and long term disability coverage and life insurance 401k package Seniority Level Associate Employment type Contract Job Function Information Technology Industries Alternative Fuel Vehicle Manufacturing #J-18808-Ljbffr Source One Technical Solutions