Guest Services Agent

Competitive + BenefitsWe are a global hospitality management company who partner with internationally renowned brands to deliver the full commercial potential of our hotels. Here in the US, we operate 25 properties and have ambitious development and growth plans.Our mission is to go beyond ‘hospitality’ by creating memorable experiences and lasting connections with our guests.It’s our uncompromising passion for outstanding service that makes us who we are. At the core of this philosophy is our people.Our culture runs on passion, enthusiasm and fun \" we love what we do!We set the bar high and we are relentless in our pursuit to ‘re-define hospitality’.BENEFITS PACKAGECompetitive SalaryTeam Member Hotel Discount ProgramUniforms ProvidedBenefits - Health, Dental, Vision, Life Insurance, and other supplemental optionsPaid PTO beginning after ninety (90) days of employmentImmediate eligibility for 401k and employer matchTeam Member Awards and Recognition programs throughout the yearFood and Beverage DiscountsTuition ReimbursementThe RolePOSITION PROFILEPerform all desk related functions including but not limited to checking guests in and out, making room reservations, giving recommendations, and providing directions. Smile and greet guests in a welcoming manner, as the first point of contact.ESSENTIAL RESPONSIBILTIESHandle guest registration, room assignments, provide quotes for room rates and up-sell the guest, accommodate special requests whenever possible, and collect payment for charges on the guest folio.Verify registration cards against computer to ensure accuracy of name, type of payment, rate, and market segment.Pre-register, block reservations and take same day reservations and when necessary future reservations following hotel rate structures, discounts, and sell strategies.Manage guest check-ins/check-outs in accordance with hotel credit/cash handling policies; verify that the correct charges and credits are posted to the corresponding guest folio.Ensure all cash and cash equivalents are accounted for and balanced at the beginning and end of each work shift.Resolve guest complaints; assist guests with all inquiries in connection with hotel services, in-house events, directions, local attractions, check cashing, safety boxes, etc.Manage phone activity including providing general knowledge to callers.Cancel room reservations according to procedures.Walk customers in a professional and courteous manner according to procedures.Function as a liaison between Front Desk and the Housekeeping Department in coordinating rooms.REQUIRED KNOWLEDGE, SKILLS, AND ABILITIESHigh school diploma or equivalent experience.Three to twelve months of employment in a related position guest relation position with this company or other organizations.Requires having excellent computer and cash handling skills, ability to stand for extended periods of time; present a sociable, outgoing, lively and guest service-oriented demeanor.Working knowledge is generally learned on-the-job.Communicate information and hotel services to management, staff and guests.PHYSICAL DEMANDSAbility to stand on your feet for extended periods of timeBending and lifting to support organization of the hotel and officesPlease visit to learn more about our existing hotels, other exciting job opportunities and our company. #J-18808-Ljbffr The Monsaraz San Diego, Tapestry Collection by Hilton