Guest Service Agent

Guest Service Agent

CHM Hotels is committed to providing excellent services that make a good stay great and are seeking a Guest Service Agent for our National City location to help us achieve our mission. At CHM hotels, there are many benefits such as employee discounts and much more. We seek a Guest Service Agent who is passionate about making a good stay great and willing to work together to get the job done.

JOB SUMMARY

The Guest Service Agent assists hotel guests by registering and assigning rooms, issuing room keys, making and confirming reservations, and presenting statements and collecting payments from departing guests.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Greet, register, and assign rooms to guests and checkout guests following established Company procedures and policies; ensure that all guests sign a guest registration card and provide a credit card or other method of payment
• Communicate all hotel policies to guests and answer any questions regarding policies
• Be familiar with room locations, types of rooms, and room rates
• Answer, screen, and forward phone calls, take messages, and schedule/change reservations
• Answer inquiries pertaining to hotel services, registration of guests, shopping, dining, entertainment, and travel directions
• Communicate guest needs and facility issues to housekeeping and/or maintenance staff
• Resolve guest issues quickly, efficiently, courteously and professionally, and refer issues to management when necessary
• Other duties as assigned

REQUIRED SKILLS AND ABILITIES

• Service-Oriented - Actively looking for ways to help people
• Time Management - Managing one's own time and the time of others
• Adaptability - Ability to adapt to changing situations
• Prioritization - Must be able to adjust to changing priorities and complete multiple projects despite interruptions
• Availability to work a flexible schedule including weekends, and holidays

EXPERIENCE - EDUCATION

• High school diploma or equivalent preferred
• Minimum of six (6) months of customer service experience preferred
• Proficiency with Microsoft Office including Word, Excel, and Outlook
• Proficiency with OPERA preferred
• Prior experience in the hospitality industry with brand experience preferred

CHM Hotels participates in E-Verify