Customer Experience Account Manager - Req# 3953

Customer Experience Account Manager

The Account Manager is responsible for cultivating strong, long-term relationships with clients by serving as a trusted advisor and main point of contact. This role connects with key stakeholders to deliver cross-functional solutions tailored to client needs. The Account Manager is instrumental in maintaining client satisfaction through proactive communication, effective problem resolution, and strategic account development.

Core Responsibilities

• Serve as the primary point of contact for assigned clients, fostering strong and lasting relationships
• Maintain up-to-date and accurate customer data and interactions in the CRM system
• Effectively resolve client concerns by identifying issues, determining root causes, proposing and implementing solutions, and ensuring full resolution and follow-up
• Act as a trusted advisor to key accounts, building relationships with customer stakeholders and executive sponsors
• Ensure timely and successful delivery of services and solutions in alignment with client goals and expectations
• Monitor, forecast, and report on key account metrics
• Provide accurate and complete information using appropriate tools, systems, and resources
• Support ongoing client engagement to ensure high levels of satisfaction and retention
• Analyze customer usage patterns to identify opportunities for increased value and support
• Collaborate with the Sales team to onboard new clients and expand existing accounts
• Serve as a liaison between clients and internal teams to ensure seamless communication and execution

Qualifications

• 24 years of proven experience in account management or related roles
• Demonstrated ability to communicate, present, and influence effectively at all levels
• Skilled at delivering client-focused solutions tailored to unique business needs
• Exceptional organizational skills with the ability to manage multiple projects and deadlines
• Strong negotiation, listening, and interpersonal communication skills
• Proficiency in CRM systems and industry best practices
• Customer-oriented mindset with adaptability to diverse communication styles
• Self-starter who thrives in a fast-paced, results-driven environment
• High level of integrity, reliability, and professionalism
• Critical thinker with strong problem-solving abilities
• Advanced working knowledge of Microsoft Excel
• Quick to learn new systems and digital tools

Why Denali?

At Denali, we're more than a waste management company; we're driving a sustainable future. Join a mission-driven team passionate about reducing food waste and creating innovative recycling solutions that make a real environmental impact.

Why You'll Love Working at Denali- Benefits & Perks

At Denali, the work we do begins and ends with you our employees. That's why we strive to ELEVATE you to be your best, both at work and at home. Our benefits aren't just about compensation; they're part of a broader commitment to helping you thrive in all aspects of life. Here's how we live out our values every day:

• E Employee : At Denali, we believe in offering competitive compensation packages that include not only great benefits but also a strong focus on safety, flexibility, and rewards and recognition. You are the backbone of our success, and we make sure you're valued every step of the way.
• L Learning : We're committed to your growth and development. Our Ascend Employee Development Program and access to over 6,000 professional courses via our Learning Management System empower you to climb higher in your career all at no cost to you.
• E Environment : Our employees deserve a clean Earth. We're dedicated to doing our part in keeping waste out of landfills, so you can be proud of the work we do together to make a positive environmental impact.
• V Valued : At Denali, we take pride in creating a culture of care. With resources that support your well-being, volunteerism opportunities, and a commitment to safe working conditions and inclusivity, you'll always feel like you belong here.
• A Advancement : We believe in succession planning and providing opportunities for advancement. We want you to grow, and we'll be right there with you, supporting your career every step of the way.
• T Together : We're stronger when we work together. At Denali, you'll have opportunities to give and receive support not just within the workplace, but within our broader community. Our team is united, and we celebrate the value of working and succeeding as one.
• E Employees : You are the heart of Denali. We believe our employees deserve the very best. This is why we offer an array of benefits that support your overall well-being, from health coverage to work-life balance, because when you succeed, we all succeed.

Our Benefits Package Includes

• Comprehensive Medical : Our self-insured medical plans are designed with your health in mind, offering competitive options including copay and HSA plans so you can choose what best suit your health needs.
• Dental & Vision : Keep your smile bright and your vision clear with full coverage for you and your family.
• Generous 401(k) Match : We're here for your long-term future we offer a generous 401(k) match of up to 4%, helping you build the foundation for tomorrow.
• Company-Paid Disability & Life Insurance : We've got you covered with company-paid Long-Term and Short-Term Disability, as well as AD&D and Life Insurance, giving you peace of mind knowing you're protected.
• Voluntary Life for Employees & Family : Customize additional coverage for you and your loved ones with our voluntary life insurance options.
• Health Savings Plan : Save on medical expenses with a Health Savings Plan designed for your needs.
• Paid Time Off (PTO) & Sick Time : We value your well-being. Take time for yourself, your family, and personal matters with generous PTO and Sick Time, including family leave.
• 9 Paid Holidays : Enjoy a well-rounded work-life balance with 9 paid holidays throughout the year.
• Paid Weekly : We believe in rewarding hard work consistently, which is why we offer weekly pay so you can stay on top of your financial goals.
• Professional Development : Ascend in your career with free access to thousands of courses that allow you to grow and develop professionally.
• Employee Assistance Program : Life can be challenging at times, and we're here to support you with our confidential Employee Assistance Program that offers counseling and resources for a variety of personal and professional needs.
• Wellness Program : At Denali, we believe that well-being goes beyond health coverage. Our Wellness Program offers resources to keep you mentally, physically, and emotionally balanced as you climb higher in both life and career.

We want you to feel valued, supported, and equipped for success because when you thrive, we all thrive. So, come for the benefits. Stay for the culture. We can't wait to see you reach new heights with us at Denali.

Equal Employment Opportunity Policy: It is the policy of the Company to provide equal employment opportunity for all employees. Accordingly, the Company will not engage in any form of employment discrimination based on race, color, national origin, gender, religion, age, disability, veteran or military status, genetic information, or any other legally protected status. The Company hereby affirms its desire to maintain a work environment for all employees that is free from all forms of unlawful employment discrimination.