Product Manager II

Paid Membership Engagement Product Manager

Submission deadline for interview selection 3PM CT 03/15

Location: Local Minneapolis, Atlanta or Seattle; Hybrid schedule.

Initial 6 months contract to start - Very likely to be longer-termed/ongoing

Business Overview: This open role will reside in the Membership Team. We are made up of individuals with unique backgrounds and expertise who have a shared vision and prioritization of enhancing the overall customer experience while driving total company benefit. This team is required to work with individuals across the company to help their strategies come to life, having a unique opportunity to build a strong and robust network organically.

Project Description We are hiring for one (1) role on the team: Paid Membership Engagement: As a Product Manager on the Paid Membership Engagement team, you will play a key role in helping to drive high value interactions with our Paid Member audience. You will own product strategy and concept from start to launch while working close with a cross-functional teams of stakeholders and team members to ensure we are delivering the high value work, sooner and with the highest-quality. You will leverage deep knowledge of product metrics and results-driven decision-making frameworks to help design, build, launch and iterate on new experiences that delight and engage our Best Buy Paid Members.

This role is hybrid, which means you must be located within a drivable distance to one of our Best Buy corporate offices (in priority order) Richfield, MN, Atlanta, GA, or Seattle, WA. You may be asked to come into the office up to three days per week.

Position Summary/Job Description

What youll do:

• Demonstrate empathy for customers and steer strategies to build customer trust
• Demonstrate the test / learn / iterate mindset
• Lead teams to innovate and transform by embracing new ways of working
• Analyze customer data to identify trends and opportunities to improve retention
• Partner with cross-functional teams (decision science, marketing, product, engineering, operations) to identify and deliver experiences that improve customer engagement and retention
• Design models, success metrics, and reporting to measure the performance of engagement and retention campaigns and overall program effectiveness
• Create test plans to optimize campaign audience selection

About us: As part of the Best Buy team, youll help us fulfill our purpose to enrich lives through technology. We bring that to life every day by humanizing and personalizing tech solutions for every stage of life in our stores, online and in customers homes. Our culture is built on deeply supporting and valuing our amazing employees who make it all possible. Were committed to being a great place to work, where you can unlock unique career possibilities. Above all, we aim to provide a place where you can bring your full, authentic self to work now and into the future. Tomorrow works here.

Skills Overview

What are the top five skills and number of years of experience required to perform this job?

• 4+ yrs. experience relevant Product Management Experience (Dev, UX, Strategy, etc.)
• Bachelor's or advanced degree in IT, Computer Science, Engineering, Business, Marketing or related field OR equivalent combination of education and/or experience
• 2+ yrs. relevant experience in strategy creation, customer focused solutioning, cross-functional leadership, etc.