Licensed Insurance Customer Service Representative

Job Description

Job Description

Jessica Lyng Agency is more than just an insurance agencywere a community of dedicated professionals committed to delivering exceptional service while fostering personal and professional growth. With a vision to become the most respected Allstate agency in the state, we operate on a foundation of collaboration, accountability, and continuous learning. Our agency is built on core values of excellence, innovation, and teamwork, making us a standout employer in the insurance industry.

We are seeking a motivated Licensed Insurance Customer Service Representative to join our growing team. This role offers a competitive base salary with additional earning potential through performance bonuses. Year-end earnings can be between $45,000 to $60,000 . With a clear path for career advancement, ongoing training, and a supportive leadership team, this is the perfect opportunity to build a rewarding career in the insurance industry. Whether youre handling client inquiries, processing policies, or collaborating with colleagues, your contributions will be valued and rewarded.

Take the next step in your career with Jessica Lyng Agency, where your growth, success, and work-life balance are our top priorities. Apply Today and discover how we can help you achieve your professional goals!

Annual Base Salary + Bonus Opportunities

Paid Time Off (PTO)

Flexible Schedule

Mon-Fri Schedule

Career Growth Opportunities

Retirement Plan

Evenings Off

Weekends Off

Flexibility with Work Location (Hybrid Optional)

• Handle policy servicing, including endorsements, billing inquiries, and payment processing.
• Deliver prompt, professional, and friendly support to clients via phone, email, or in-person interactions.
• Build strong client relationships and proactively follow up to improve policy retention.
• Maintain accurate client records and ensure all transactions adhere to industry regulations.
• Identify client needs and refer opportunities to the sales team for additional policies or coverage enhancements.

• Candidate must have an Active Property & Casualty license to be considered.
• Strong communication and customer service skills with a client-focused mindset.
• Excellent attention to detail and organizational skills for managing policy changes and client records.
• Problem-solving abilities and resourcefulness to address client concerns effectively.
• Preferred experience with Florida insurance policies, including Allstate and brokered carrier home insurance.