Shoe Care Specialist - Old Orchard Center

Job Overview The ideal Shoe Care Specialist candidate is an owner at heart; they are motivated, results oriented and committed to providing outstanding customer service. Responsibilities A day in the life… Perform and complete Shoe Care tasks according to Nordstrom guidelines and service standards; ensure the shine stand is organized and ready to deliver on customer expectations; shine shoes; provide consultation on care of shoes and minor repair; utilize store technology to answer phones, check out customers and properly record customer information; meet department and individual productivity goals; communicate supply needs in a timely manner to manager; maintain accurate records of shoe care transactions and record tips daily; may flex into other shoe stock and cleaning tasks when needed. Qualifications Basic math, organization, and written communication skills. Previous shoeshine experience; preferred minimum 1-2 years. Ability to effectively build relationships with customers, peers, and leadership through clear and professional communication. Willingness to learn, high level of ownership for personal growth, accountability and initiative. Ability to work independently, with little or no day-to-day direction. Flexible working schedule based on business needs. Physical Requirements Continuous movement for 2-4 hours at a time, including frequent bending, twisting, squatting, flexing, and reaching to handle product and assist customers; frequent use of hands for grasping, fine manipulation, pushing and pulling; perform stooping, bending, kneeling, squatting, crouching to shine and clean shoes; use of stool may be requested; lift items up to 10 pounds regularly and up to 25 pounds occasionally. Pay Range $18.85 - $18.85 hourly, depending on location, knowledge, skills and experience. Pay offers are compliant with state specific laws. Benefits Nordstrom offers a variety of benefits to support employees and their families, including: Medical, vision, dental, retirement and paid time away Life insurance and disability Merchandise discount Employee Assistance Program (EAP) 401(k) plan Paid time off accruals, holidays and more Legal Notices / EEO For Los Angeles or San Francisco applicants, Nordstrom is required to conduct background checks after a conditional offer and consider qualified applicants with criminal histories in a manner consistent with legal requirements per Los Angeles, Cal. Muni. Code 189.04 and the San Francisco Fair Chance Ordinance. Applicants with disabilities who require assistance or accommodation should contact the nearest Nordstrom location. Additional state and location specific notices may apply. #J-18808-Ljbffr Nordstrom Inc