Patient Coordinator

Title: Patient Coordinator Practice: Midwest Oral Maxillofacial & Implant Surgery Location: 1630 Market Center Blvd.Suite 102,O’Fallon, MO 63368 Hours: M, T & Th, F 7:30am -4pm. Half Day Wed 7:30am – 12pm. Position Purpose The Patient Coordinator is a key member of our healthcare team, responsible for ensuring smooth and efficient patient flow and coordination within our practice. This role involves direct patient interaction, administrative support, and collaboration with clinical staff to deliver excellent patient care and service. Essential Functions Patient Interaction and Support Greet and welcome patients upon arrival. Assist patients with check-in and check-out processes. Provide information on clinic policies, procedures, and services. Answer patient phone calls and address inquiries promptly and professionally. Schedule and confirm patient appointments, ensuring optimal appointment utilization. Monitor schedules for patient cancellations and follow-up with patients that need to reschedule. Administrative Duties Maintain and update patient records in the electronic health record (EHR) system. Coordinate referrals, diagnostic tests, and follow-up appointments. Verify patient insurance information and manage prior authorization processes. Handle billing and payment processes, including collection of co-pays and outstanding balances. Prepare and manage patient forms and documentation. Other duties as assigned by the practice administrator. Communication and Coordination Serve as a liaison between patients, healthcare providers, and other staff members. Communicate effectively with clinical staff to ensure patient needs are met. Facilitate communication regarding patient care plans and instructions. Customer Service Always maintain a high standard of customer service and professionalism. Address patient complaints and raise issues to management when necessary. Strive to create a positive and supportive environment for patients and their families. Compliance and Confidentiality Adhere to all healthcare regulations and privacy laws, including HIPAA. Ensure patient confidentiality and security of sensitive information. Follow clinic policies and procedures to maintain compliance with healthcare standards. Qualifications Education High school diploma or equivalency, required. Experience Previous experience in a healthcare setting, particularly in patient coordination or administrative roles, is highly desirable. Proficiency in using electronic health record (EHR) systems and other office software. Knowledge of relevant regulations and compliance requirements in healthcare. Performance Requirements Strong organizational skills and the ability to manage multiple tasks concurrently. Excellent interpersonal and communication skills, with a patient-centered approach. Detail-oriented and thorough in task execution. Ability to work well under pressure in a fast-paced environment. Team player with excellent collaboration skills. What we do for you Medical, Dental, and Vision Insurance plans to our full-time employees. Two out of the three medical plans offered include Health Savings Account (HSA) eligibility. Company-paid Life, AD&D and Long-Term Disability coverage. Additional Voluntary Life and AD&D Insurance for you and your family! Voluntary Short-Term Disability Insurance available to you as well Dependent Care Flexible Spending Account (FSA) offered. Immediately begin saving for retirement through our 401(k) starting with very first paycheck! Employer 401(k) contribution and Profit Sharing after six months of employment PTO and 8 Paid holidays for fulltime employees!

DISCLAIMER

The above statements are intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities. OPS’s management reserves the right to amend and change responsibilities to meet business and organizational needs as necessary. U.S. Standard Demographic Questions We invite applicants to share their demographic background. If you choose to complete this survey, your responses may be used to identify areas of improvement in our hiring process. Voluntary Self-Identification As set forth in Oral Surgery Partners’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law. Voluntary Self-Identification of Disability We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years. Disabilities include, for example: Alcohol or other substance use disorder (not currently using drugs illegally) Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS Blind or low vision Cancer (past or present) Cardiovascular or heart disease Celiac disease Cerebral palsy Deaf or serious difficulty hearing Diabetes Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders Epilepsy or other seizure disorder Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome Intellectual or developmental disability Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD Missing limbs or partially missing limbs Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS) Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities Partial or complete paralysis (any cause) Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema Short stature (dwarfism) Traumatic brain injury #J-18808-Ljbffr Oral Surgery Partners