Night Audit Agent | Palihotel San Diego

NIGHT AUDIT AGENT | PALIHOTEL SAN DIEGO

POSITION PROFILE

We're looking for a skilled Night Audit Agent that's prepared to oversee overnight operations at the hotel, including late check‑ins and liaising with various departments in a 24/7 hotel setting.

ABOUT PALIHOTEL SAN DIEGO

Palihotel San Diego is a vibrant and bustling mainstay located in the heart of San Diego’s Gaslamp Quarter. Featuring 122 guest rooms, Palihotel San Diego brings a youthful, design‑centric offering to San Diego’s hotel landscape, showcasing a preppy, nautical‑inspired charm, and complete with Saint James French Diner restaurant and bar and a guest‑exclusive roof deck offering daily social hour and the best views of the city. If you’re passionate about creating genuine connections, thrive in a dynamic hospitality environment, and find joy in elevating guest experiences, we invite you to join our team at Palihotel San Diego!

THE TASK AT HAND

Liaising and communicating positively with guests, colleagues, and vendors during the evening/overnight shift. Taking care of guests during the overnight shift, from leading the check‑in/check‑out process, to billing, confirming contact information, and fielding questions throughout a hotel stay. Being a savvy guide that's ready to share a wealth of information on the hotel, amenities, and neighborhood. Communicating in a friendly, positive way to create a warm environment amongst colleagues and a great experience for guests. Building memorable relationships with hotel guests in line with our service standards. Bringing personality and clarity to the registration process and guest arrivals as well as check‑out, listening to guest feedback, and settling folios. Fielding phone calls, emails, and other guest inquiries in a timely, friendly, and trusty manner. Inputting guest information and payments into hotel software systems, such as Opera. Collaborating with the sales and operations teams to ensure a smooth experience for all guests. Proactively identifying guest needs and finding ways to surprise and delight patrons so they become repeat customers. Maintaining a keen eye for detail, whether it be a book out of place or a guest that needs assistance. Politely enforcing established policies and procedures. Effectively communicating guest requests or issues to the Front Desk Manager, Housekeeping, or Engineering. Conducting walk‑throughs for safety, security, and overall cleanliness. Performing safety duties and adhering to predetermined protocols in the event of an emergency situation. Lending a hand as required by other departments to ensure a safe, smooth operation that's enjoyable for guests and fellow coworkers. Maintaining a professional, neat and well‑groomed appearance in a sharp uniform. Reconciling and completing all daily front desk agent tasks. Balancing room posts and closing out the day. Running accounts receivable reports. Providing next day reports for hotel. Addressing complaints, glitches and/or requests in a very friendly and professional manner. Ensuring that all issues are resolved or addressed with the proper department manager. Investigating all safety issues reported during the shift to find their cause, and provide recommendations to avoid repeated issues. Initiating investigations and completing incident reports when necessary. Communicating all GST complaints and issues to the General Manager and/or Supervisor.

WHAT WE'RE LOOKING FOR

Positive attitude. Energetic and outgoing. Service‑oriented. Team player. Multi‑tasking ability. Excellent interpersonal, analytical, and organizational skills. Basic arithmetic knowledge. Ability to input data and access information on computer. Flexible schedule – available to work a variety of shifts. Fluency in English both verbally and non‑verbally. Legible communication and directions. Proficiency with the property management system/computers/point of sales system. Attention to detail, speed, and accuracy. Prioritization and organization skills. Calm, clear thinking and good judgment. Follow directions thoroughly. Understanding of guests’ service needs. Cohesive teamwork. Minimal supervision. Confidentiality of guest information and pertinent hotel data. Physical stamina – stand for long periods; push, pull or lift up to 25 lbs.

WHAT'S IN IT FOR YOU

A competitive compensation package, including medical, dental, vision, and life insurance. 401(k) retirement plan. Paid time off, holiday pay, and sick pay when you’re under the weather. Career advancement in an organization committed to helping star employees thrive. Opportunity to expand your career trajectory as we are a fast‑growing company with hotels and restaurants in multiple cities. Professional development that sets you up for success across multiple hospitality career paths. A collaborative work environment where your creative ideas can come to fruition. Amazing employee discounts on hotels and dining across our entire portfolio. Hands‑on training with a nimble team. Palisociety is an Equal Opportunity Employer committed to hiring a diverse workforce and sustaining an inclusive culture. Palisociety does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state, or local laws. We are an E‑Verify Employer/Somos un empleador de E‑Verify. #J-18808-Ljbffr Ontario Trillium Foundation