Oliver Wyman - Retail Operations & AI - Principal

Job ID: R_313973Company: Marsh McLennanLocation: Boston, Massachusetts, United States of America | Chicago, Illinois, United States of America | Washington, District of Columbia, United States of America | New York, United States of AmericaEmployment type: RegularCategory: ConsultingIndustry: Real EstatePosted: 2026-05-28

Who We Are? 

Oliver Wyman is a global leader in management consulting. With offices in 60 cities across 29 countries, Oliver Wyman combines deep industry knowledge with specialized   expertise   in strategy, operations, risk management, and organization transformation.  The firm has more than 5,000 professionals around the world who work with clients to   optimize   their business, improve their   operations   and risk profile, and accelerate their organizational performance to seize the most attractive opportunities.  Oliver Wyman is a wholly owned subsidiary of Marsh & McLennan Companies [NYSE: MMC]. For more information, visit   .  

Job Specification  

Practice Groups: Consumer, Telco, & Technology (CTT) & Performance Transformation (PT) 

Location: Boston, Chicago, New York,   Washington DC  

Role: Retail   Operations & AI –  Principal  

Practice Overview: Consumer, Telco & Technology (CTT) 

In Consumer, Telco, and Technology (CTT), we see consumer-facing industries converging, with technology continuing to disrupt all business models, and B2C, B2B and B2B2C services models ever-growing. We are aiming to build new Partner connections by bringing together those serving consumer facing businesses, such as retailers, as well as technology, communications,   media   and services,   in order to   further elevate our narratives and exco-relevance while   maintaining   deep sub-sector capabilities.   

Retail  (sector within CTT practice) 

Oliver Wyman is the leader in sustained impact for our clients in retail. We deliver significant improvements in our clients' sales growth and profitability – often in situations where the business model requires rejuvenation or reinvention. Our approach combines deep industry knowledge,   state-of-the-art   analytics, a willingness to roll-up our sleeves to dive into problems and the proven ability to achieve lasting change fast.  

Oliver Wyman supports the world’s largest retailers on their toughest merchandising and operational challenges. We have strong   expertise   and experience in food, mass, drug, home, office, and specialty sectors, combining strategy with tactical day-to-execution and decision-support. Oliver Wyman helps clients navigate disruptive new formats and   changing   consumer sentiments. Much of the work that we do involves   cutting-edge   analytics, including AI.  

Quotient  

With Quotient — AI by Oliver Wyman, we combine the firm’s   proficiency   in AI implementation, deployment, and strategic advisory with our deep industry   expertise . We take pride in being impact-makers,   assisting   our clients in moving beyond the hype about the potential of AI to deliver real value and achieve meaningful outcomes. At the same time,   we’re   constantly looking ahead, striving to keep ourselves and the clients we serve at the forefront of technology.   We’re   prepared to embark on this exciting journey as we empower your organization to thrive in the ever-evolving AI landscape.  

Role  

The   Principal   position offers excellent career and growth opportunities for talented, highly motivated professionals with significant prior experience. As a professional member of our firm, your   initial   responsibilities will include, but are not limited to:  

• Providing day to day leadership of client projects and aspects of the client relationship and commercial process within those relationships, teaming with Partners and shar ing   responsibility for the success of a specific engagement(s) 

• Leading and managing complex programs   of multi-disciplinary teams (including consultants, data   scientists , data engineers, etc.)  to ensure on-ti me delive ry that meets agreed upon goals,   leveraging   Oliver Wyman best practice, their own   expertise   and the firm’s technical competence  

• Guiding and influencing clients in an informed way across all situations including execution of the commercial process, becoming trusted advisors.  

• Engaging fully in building business by   identifying   new and expanded opportunities  

• Creating exciting and additive intellectual capital through thought   leadership and   demonstrating   knowledgeable on a broad range of adjacent topics.  

• Developing others and build ing   a followership as part of their asset building for the firm  

• Leading firm building activities, seen as a role model for firm values with a strong personal brand within and outside of the firm and are well regarded by Partners, peers, and clients  

Desired Skills and Experience  

Principals serve as the primary contact point for senior client   executives   and Oliver Wyman consultants staffed on client engagements. While specific responsibilities will vary based on   previous   experience the ideal candidate will have the following:  

• 7+ years of experience in strategy consulting and/or   Retail   industry experience  

• Strong background in conceptual problem solving and analytical skills  

• Quantitative, technical toolkit including   proficiency   in SQL and Python  

• Machine learning, data science, AI/ genAI   capabilities preferred  

• Track record   of leading and managing teams and delivering against tight deadlines in fast-paced and demanding environments  

• Outstanding communication skills; confidence in presenting to senior executives  

• Undergraduate or advanced degree from a top academic program  

• Willingness to travel (at least 50% of the time) 

Why work at Oliver Wyman? 

Working as part of our global, entrepreneurial company,   you’ll   do meaningful work from day one.   We’re   looking for individuals who challenge the   norm, and   constantly strive to build something new for the firm and the world around us. At Oliver Wyman,   there's   no "one size fits all" - we hire exceptional people and help them thrive through a built-in support network, flexible career paths, and no artificial barriers to advancement. We have a collaborative, supportive and impactful team environment - we want you to bring your authentic self and enjoy working alongside diverse and down-to-earth colleagues who do serious work, but   don't   take themselves too seriously.  

Our Values & Culture  

We’re   serious about making OW a rewarding, progressive,   enjoyable   and balanced place to work.  

• Self-starters and free thinkers who work well in a team  

We are individuals who are self-starting, motivated, energetic, entrepreneurial about what we do  

• Common aspiration, collective endeavor, shared success  

We have the common aspiration to have an impact, leave a   legacy   and change the world. We have no interest in running a steady-state business. We want to build,   grow   and shape the environment around us  

• Straightforward, open, respectful interaction  

We value an environment where every member of Oliver Wyman is encouraged and expected to voice his or her opinion  

• Opportunity without artificial barriers  

We value merit and believe that to create a true meritocracy we need to remove artificial barriers to opportunity  

• Balanced lives  

We value people whose lives balance work and non-work activities because we believe they are both more interesting colleagues and are able to make better contributions to the Firm.   We push ourselves hard to deliver excellence, but we also work to extract the maximum benefit from the flexibility of a project-based business. We   provide   the ability to take career breaks for personal or family reasons. We fundamentally value each other’s time and are sensitive to how it is used. We are an output not input-based culture, have respect for people’s personal decisions, and believe that one's workload must be sustainable. We seek balance for ourselves and our colleagues.  

How to Apply

If you like what you’ve read, we’d love to hear from you. If you’d like to learn more about the firm during your application process, please visit .

Oliver Wyman is an equal opportunity employer. 

Our commitment to diversity is genuine, deep and growing. We’re not perfect yet, but we’re working hard right now to make our teams balanced, representative and diverse.

Unrestricted U.S. work authorization is required for U.S. office locations. Oliver Wyman does not offer sponsorship for this position. Please note that CPT and OPT are restricted forms of work authorization.

About Oliver Wyman

Oliver Wyman is a global leader in management consulting. With offices in more than 70 cities across 30 countries, Oliver Wyman combines deep industry knowledge with specialized expertise in strategy, operations, risk management, and organization transformation. The firm has more than 6,000 professionals around the world who work with clients to optimize their business, improve their operations and risk profile, and accelerate their organizational performance to seize the most attractive opportunities. Oliver Wyman is a business of Marsh McLennan [NYSE: MMC]. For more information, visit . Follow Oliver Wyman on Twitter @OliverWyman.

Marsh McLennan and its Affiliates are EOE Minority/Female/Disability/Vet/Sexual Orientation/Gender Identity employers.

The applicable base salary range for this role is $250K to $265K.

The base pay offered will be determined on factors such as experience, skills, training, location, certifications, and education. Decisions will be determined on a case-by-case basis.

In addition to the base salary, this position may be eligible for performance-based incentives.

We are excited to offer a competitive total rewards package which includes health and welfare benefits, tuition assistance, 401K savings and other retirement programs as well as employee assistance programs

Marsh is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, veteran status (including protected veterans), or any other characteristic protected by applicable law. If you have a need that requires accommodation, please let us know by contacting View email address on click.appcast.io.

Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.