Oliver Wyman - Retail Operations & AI - Engagement Manager

Retail Operations + Ai - Engagement Manager

Oliver Wyman is a global leader in management consulting. With offices in more than 70 cities across 30 countries, Oliver Wyman combines deep industry knowledge with specialized expertise in strategy, operations, risk management, and organization transformation. The firm has more than 6,000 professionals around the world who work with clients to optimize their business, improve their operations and risk profile, and accelerate their organizational performance to seize the most attractive opportunities. Oliver Wyman is a business of Marsh McLennan. For more information, visit

Practice Groups: Consumer, Telco, & Technology (CTT) & Performance Transformation (PT)

Location: Boston, Chicago, New York, Dallas

In Consumer, Telco, and Technology (CTT), we see consumer-facing industries converging, with technology continuing to disrupt all business models, and B2C, B2B and B2B2C services models ever-growing. We are aiming to build new Partner connections by bringing together those serving consumer facing businesses, such as retailers, as well as technology, communications, media and services, in order to further elevate our narratives and exco-relevance while maintaining deep sub-sector capabilities.

Oliver Wyman is the leader in sustained impact for our clients in retail. We deliver significant improvements in our clients' sales growth and profitability often in situations where the business model requires rejuvenation or reinvention. Our approach combines deep industry knowledge, state-of-the-art analytics, a willingness to roll-up our sleeves to dive into problems and the proven ability to achieve lasting change fast.

Oliver Wyman supports the world's largest retailers on their toughest merchandising and operational challenges. We have strong expertise and experience in food, mass, drug, home, office, and specialty sectors, combining strategy with tactical day-to-execution and decision-support. Oliver Wyman helps clients navigate disruptive new formats and changing consumer sentiments. Much of the work that we do involves cutting-edge analytics, including AI.

With Quotient AI by Oliver Wyman, we combine the firm's proficiency in AI implementation, deployment, and strategic advisory with our deep industry expertise. We take pride in being impact-makers, assisting our clients in moving beyond the hype about the potential of AI to deliver real value and achieve meaningful outcomes. At the same time, we're constantly looking ahead, striving to keep ourselves and the clients we serve at the forefront of technology. We're prepared to embark on this exciting journey as we empower your organization to thrive in the ever-evolving AI landscape.

Engagement Managers are critical leaders within our consulting team, working side-by-side with our clients. The position offers excellent career and growth opportunities for talented, highly motivated professionals with relevant prior experience. Initial responsibilities typically include:

• Providing day to day leadership of client projects and aspects of the client relationship and commercial process within those relationships, teaming with Partners and shares responsibility for the success of a specific engagement(s)
• Leading and managing complex programs to ensure on-time delivery that meets agreed upon goals, leveraging Oliver Wyman best practice, their own expertise and the firm's technical competence
• Guiding and influencing clients in an informed way across all situations including execution of the commercial process, becoming trusted advisors.
• Engaging fully in building business by identifying new and expanded opportunities
• Creating exciting and additive intellectual capital through thought leadership, and are knowledgeable on a broad range of adjacent topics.
• Developing others and build a followership as part of their asset building for the firm
• Leading firm building activities, seen as a role model for firm values with a strong personal brand within and outside of the firm and are well regarded by Partners, peers, and clients
• Overseeing and guiding the consulting team as they develop hypotheses, review client information, and conduct client interviews, derive insights, and produce deliverables
• Supporting Partners in project execution through excellent project management, including work planning, workflow management, and coaching / developing more junior team members

Just as every client project is different, we recognize and value the diversity of backgrounds and skillsets for successful Engagement Manager candidates. We are seeking high-caliber individuals who want to join our winning team. Preference will be given to candidates with:

• 4-7 years of relevant experience in strategy consulting with a top-tier strategy consulting firm (or other similar organization)
• Track record of leading and managing teams, and delivering results in fast-paced, demanding environments
• Strong background in strategic problem solving with demonstrable analytical skills
• Outstanding written and verbal communication skills
• Quantitative, technical toolkit including proficiency in SQL and Python
• Machine learning, data science, AI/genAI capabilities preferred
• Undergraduate or advanced degree from a top academic program
• Client management experience
• A passion for the creative process and a love for expansive and creative thinking
• An analytical and rigorous approach to uncovering insights
• Excellent verbal/written communication, facilitation and presentation skills
• Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm
• Impeccable judgment with the ability to make timely and sound decisions
• A balance of humility and confidence, always seeking truth from a place of inquiry
• Highly motivated and committed to excellence
• Willingness to travel 50% of the time, including internationally

Working as part of our global, entrepreneurial company, you'll do meaningful work from day one. We're looking for individuals who challenge the norm, and constantly strive to build something new for the firm and the world around us. At Oliver Wyman, there's no "one size fits all" - we hire exceptional people and help them thrive through a built-in support network, flexible career paths, and no artificial barriers to advancement. We have a collaborative, supportive and impactful team environment - we want you to bring your authentic self and enjoy working alongside diverse and down-to-earth colleagues who do serious work, but don't take themselves too seriously.

We're serious about making OW a rewarding, progressive, enjoyable and balanced place to work.

• Self-starters and free thinkers who work well in a team

We are individuals who are self-starting, motivated, energetic, entrepreneurial about what we do

• Common aspiration, collective endeavor, shared success

We have the common aspiration to have an impact, leave a legacy and change the world. We have no interest in running a steady-state business. We want to build, grow and shape the environment around us

• Straightforward, open, respectful interaction

We value an environment where every member of Oliver Wyman is encouraged and expected to voice his or her opinion

• Opportunity without artificial barriers

We value merit and believe that to create a true meritocracy we need to remove artificial barriers to opportunity

• Balanced lives

We value people whose lives balance work and non-work activities because we believe they are both more interesting colleagues and are able to make better contributions to the Firm. We push ourselves hard to deliver excellence, but we also work to extract the maximum benefit from the flexibility of a project-based business. We provide the ability to take career breaks for personal or family reasons. We fundamentally value each other's time and are sensitive to how it is used. We are an output not input-based culture, have respect for people's personal decisions, and believe that one's workload must be sustainable. We seek balance for ourselves and our colleagues.