Inside Sales Rep II

Inside Sales Rep II

Location: Franklin, Tennessee (TN), US

Building the people that build the world. With platforms in HVAC and Detection and Measurement, SPX Technologies builds innovative solutions that enable a safer, more efficient, sustainable world. Through our RiSE talent development framework, we Reach, Identify, Strengthen, and Engage our employees to support them in their continued development. We're a global company of problem solvers, collaborators, and innovators, and our businesses build solutions that impact the world. As part of Detection and Measurement, Aids to Navigation, including Flash, Sabik Marine and Sealite, are leading providers of lighting and navigational aids for the marine, obstruction, and airfield end markets. Offering the broadest portfolio of solutions, we help people transverse the world safely by air, land, and sea.

Job Summary

SPX is a diverse team of unique individuals who all make an impact. As an Inside Sales Support Specialist, you will focus on supporting both our sales and customer service operations by helping with quote generation, order processing, credit card payments, and offering support to outside sales personnel, while providing exceptional service via phone and email and working cross-functionally with other departments to ensure a seamless customer experience.

Job Responsibilities

While each day brings new opportunities at SPX, your core responsibilities will be:

• Customer Support and Order Processing: Assist customers with product inquiries and generate accurate quotes based on their needs. Process customer orders, ensuring accuracy and timely delivery. Follow up with customers to ensure orders are processed and delivered as expected. Provide exceptional customer support via phone and email, addressing inquiries, issues, and concerns. Resolve customer problems in a timely, professional manner, ensuring customer satisfaction.
• Sales and Communication Support: Assist Account Managers and outside sales representatives by preparing quotes and orders. Provide information on product availability, pricing, and delivery timelines. Coordinate with the warehouse, shipping, and billing teams to ensure the timely and accurate fulfillment of orders. Communicate effectively with other internal departments to address customer needs and resolve issues.
• Customer Experience and Administrative Tasks: Continuously identify opportunities to enhance the customer experience and increase customer satisfaction. Suggest improvements to internal processes that would lead to more efficient operations and better service delivery. Act as a liaison between customers and the company to ensure all customer concerns are heard and resolved promptly. Perform other administrative duties as needed to support the sales and customer service departments.

Experience, Knowledge, Skills, Abilities, Education

We each bring something to the table, and we are looking for someone who has:

• Required Experience: 2+ years of experience in inside sales, customer service, or a similar role. Excellent verbal and written communication skills. Fluent verbal and written communication skills in English and Spanish. Ability to support Spanish-speaking customers and provide customer service in both languages. Strong organizational skills and attention to detail. Ability to work independently and as part of a team. Proficiency with Microsoft Office Suite (Word, Excel, Outlook). Ability to handle multiple tasks and meet deadlines in a fast-paced environment. A positive, can-do attitude with a passion for customer service.
• Preferred Knowledge, Skills, and Abilities: Experience with order processing, quoting, and payment processing. Experience with Salesforce and SAP software.
• Education & Certifications: High School Diploma or equivalent. Associates degree preferred.
• Travel & Working Environment: Hybrid Role Office and Home Environment.

Our Culture

Our culture is at the center of what we do and, more importantly, who we are. Our core values set a standard for how we manage ourselves, and our Leadership Model sets the standard for how we engage with each other. Whether you are an individual contributor or you lead a large team, each of us leads at SPX.

SPX Total Rewards

At SPX, what's in it for our employees transcends market-competitive compensation and benefits. Our Total Rewards program also includes opportunities for employees' personal development, career growth, and recognition. These programs focus on alignment and assessment of organizational, team, and individual efforts toward achieving business results. Our development and career growth programs empower our employees to enhance their skills, develop new competencies, and pursue career goals. SPX benefits package provides choices designed to help employees manage their well-being. Our compensation programs are performance-based to recognize and reward employees who work hard, display the values and leadership practices we embrace, and deliver exceptional results.

Our Values

Integrity Accountability Excellence Teamwork Results At SPX, our values are at the heart of everything we do. We use our values every day to help us make the right decisions. We embrace a common purpose and strive for improvement. We respect and value each other as individuals and recognize that only by working together, as a team, can we reach our full potential. We take responsibility for our actions, build strong relationships with each other and our customers, and always act ethically. Our values inspire us to achieve the high standards of quality, safety, and performance that our customers expect and deserve.

Working at SPX

Our work environment is established on a work-life philosophy supported by policies, programs, and practices that help employees achieve success within and outside the workplace. We believe in creating an inclusive work environment where employees strive to realize their fullest potential. We are an affirmative action and equal opportunity employer committed to making selection decisions without regard to race, color, religion, sex, sexual orientation, national origin, gender identity, genetic information, age, disability, veteran status or any other legally protected basis.