Cust Care Rep II

Job Description SKILLS: Call Center and bilingual is must. MAJOR JOB DUTIES AND RESPONSIBILITIES: Primary duties may include, but are not limited to: Analyzes problems and provides information/solutions. Operates a PC/image station to obtain and extract information; documents information, activities and changes in the database. Thoroughly documents inquiry outcomes for accurate tracking and analysis. Develops and maintains positive customer relations and coordinates with various functions within the company to ensure customer requests and questions are handled appropriately and in a timely manner. Researches and analyzes data to address operational challenges and customer service issues. Provides external and internal customers with requested information. Proficient in all basic customer service functions. Receives and places follow-up telephone calls / e-mails to answer customer questions. Inquiries may also be on a walk-in basis. May require deviation from standard practices and procedures with the assistance of a computerized system. Requires general knowledge of company services, products, insurance benefits, provider contracts and claims. Seeks, understands and responds to the needs and expectations of internal and external customers. Qualifications EDUCATION/EXPERIENCE: Requires a High school diploma or equivalent (GED); 6-24 months experience in automated customer service environment, preferably in healthcare or insurance sector or any combination of education and experience, which would provide an equivalent background. Additional Information All your information will be kept confidential according to EEO guidelines. #J-18808-Ljbffr Mindlance