Continuing Care Representative

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process. Continuing Care Representative Salary Range: $18.00 To $18.00 Hourly Inbound/Outbound Call Center Representative Job Type: Full-Time Reports To: Call Center Supervisor About Us We are a fast-growing dental organization committed to delivering exceptional patient care and service. Our call center team plays a vital role in ensuring patients receive timely support, accurate information, and a welcoming experience from the moment they call. About the Role We’re looking for a friendly, detail-oriented Inbound Call Center Representative to be the first point of contact for patients calling our dental network. You’ll play a key role in delivering exceptional customer service, answering questions, scheduling appointments, and ensuring every caller feels valued and supported. Key Responsibilities Answer incoming calls from patients regarding appointments, services, billing, and general inquiries. Schedule, confirm, and reschedule dental appointments using practice management software. Provide accurate information about dental procedures, insurance coverage, and office policies. Handle patient concerns with empathy and escalates complex issues to appropriate departments. Maintain detailed and accurate records of all interactions in the Practice Management Software (PMS) system. Collaborate with dental office staff to ensure smooth patient flow and communication. Uphold HIPAA compliance and protect patient confidentiality at all times. Qualifications High school diploma or equivalent; associate degree is a plus. Prior experience in a call center or customer service role, preferably in a dental or healthcare setting preferred Excellent verbal communication and active listening skills. Proficient in using scheduling and PMS software. Ability to multitask and remain calm under pressure. Bilingual (especially Spanish) is highly desirable. What We Offer Competitive hourly wage + performance incentives Paid training and career development opportunities Health, dental, and vision insurance (for eligible employees) Supportive team environment with room for growth #J-18808-Ljbffr West Coast Dental Administrative Services Llc