Customer Returns Inspector

Role Overview We’re looking for a highly experienced and detail‑driven Customer Return Inspector to oversee our customer returns inspection process and help drive quality improvements across the business. In this role, you won’t just inspect returns — you’ll lead inspection standards, identify systemic product issues, and partner cross‑functionally to improve product reliability and customer experience at scale. Key Responsibilities Lead daily warranty inspection operations, ensuring accuracy, consistency, and efficiency across all returned product evaluations Diagnose and categorize product failures using standardized issue codes, while identifying trends and recurring defects Own the integrity and completeness of return documentation, ensuring all items and data are accurately recorded Analyze return data to surface insights, root causes, and opportunities for product and process improvement Create and deliver monthly reporting on return trends, failure modes, and key quality insights to internal stakeholders Partner closely with Customer Care, Quality, Product, and Operations teams to communicate findings and drive corrective actions Establish, refine, and enforce inspection SOPs, workflows, and quality standards Train, mentor, and support inspectors across domestic logistics facilities, acting as a subject matter expert Oversee refurbishment program quality, ensuring repaired products meet Puffco standards before being returned to customers Ensure all outgoing shipments (replacements/refurbished units) are accurately processed, packaged, and tracked Support testing initiatives, validation efforts, and failure analysis investigations as needed Continuously improve inspection processes, tools, and reporting systems Perform other duties as required What We’re Looking For Strong analytical mindset with the ability to identify patterns and root causes Exceptional attention to detail and process discipline Proven ability to lead, train, and influence others in an operational environment Effective communicator who can translate technical findings into actionable insights Comfortable operating in a fast‑paced, high‑growth environment Proactive, solutions‑oriented, and highly accountable Qualifications High school diploma or equivalent required; additional technical or quality-related education is a plus 3–5+ years of experience in quality inspection, warranty returns, or consumer electronics diagnostics Experience working with SOPs, quality standards, and process improvement initiatives Proficiency in Excel or similar tools for tracking, reporting, and analysis Familiarity with Puffco products strongly preferred This role is based out of our Los Angeles HQ and requires onsite work 5 days per week. The compensation for this role is $70,000 for candidates based in Los Angeles, CA. Perks and Benefits Competitive pay, 401K, Medical/Dental/Vision/Life coverage, Flexible Time-Off Friendly office in LA Center Studios with a casual and comfortable work environment Snacks, lunches, retreats, and so much more!

EQUAL EMPLOYMENT OPPORTUNITY

Puffco strongly supports equal employment opportunity for all applicants regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, sexual orientation, genetic information, or any other characteristic protected by state or federal law. #J-18808-Ljbffr Puffco