Patient Services Coordinator

Patient Services Coordinator

Job Category: Administrative

Location: Bothell, WA 98011, USA

Pay Range: $24.17 to $35.53 Hourly

Shift/Schedule: M-F 8:30am 5:00pm, occasional late-night shift 10:30am 7:00pm (either Monday or Tuesday); Saturdays on rotation 7:30am 1:00pm (1x every 4-6 weeks)

Would you like to have a career that makes a daily difference in people's lives? Do you want to be part of a caring, respectful, diverse community? If you answered yes to these questions, keep reading!

HealthPoint is a community-based, community-supported and community-governed network of non-profit health centers dedicated to providing expert, high-quality care to all who need it, regardless of circumstances. Founded in 1971, we believe that the quality of your health care should not depend on how much money you make, what language you speak or what your health is, because everyone deserves great care.

Position Summary:

The Patient Services Coordinator is responsible for supporting day-to-day front office operations. Provides training and support to the Patient Services team to deliver exceptional patient experiences and achieve department and organizational goals, while positively impacting an environment that retains and develops employees.

Your contribution to the team includes:

• Responsible for contributing to an equitable and engaging work environment for employees by providing consistent coaching to staff.
• Providing oversight to the Patient Services team for the check-in functions which includes:
• Verification of patient, guarantor and subscriber demographics
• Verification of insurance information by reviewing insurance cards and performing real time eligibility checking
• Collection of copays and past due balances
• Assist site leadership with new employee orientation and ongoing training of Patient Services team.
• Monitor the front office inbasket in Epic to ensure appropriate and timely responses to patient requests.
• Daily, correct edits contained within clinic's claim edit workqueue.
• Daily, review and monitor clinic patient and charge review workqueues to ensure errors are corrected.
• Acts as a point of contact between the contact center and clinics providing the contact center team with the clinic requirement needs on a day-to-day basis.
• Work with Patient Service Representative II to maintain schedule accuracy for maximum patient flow, confirming provider appointment dates and times are correct and confirming future patient appointments. Maintain effective communication with clinical care team to add patients to providers' schedules.
• Maintain effective communication with clinical staff and providers to ensure efficient patient flow, with the Health Insurance Services Navigator (HISN) to ensure all patients have been enrolled in an insurance plan or have met with the HISN to determine eligibility, and with the assigned medical clinic biller to ensure accurate information is being shared.
• Guide and promote the use of MyChart to patients and families.
• Provide guidance to patients with documentation and education concerning financial assistance programs including Sliding Fee Program.
• Address front office situations that require an immediate response in the absence of the Patient Services Supervisor.
• Maintain good attendance, be punctual, and work a full scheduled shift as a condition of employment.
• Demonstrate respectful, professional, appropriate behavior and leadership that supports a team oriented work environment.
• Demonstrate a commitment to the mission, core values, and goals of HealthPoint and its healthcare delivery including the ability to integrate values of integrity, wisdom, creativity, cooperation, responsibility, and respect into appropriate programs, and services.
• Attend and participate in staff and in-service meetings, organizational committees and task force activities as required.
• Support Clinic initiatives and process improvement work to meet HealthPoint Strategic Aims and Quality Measures.
• Other duties as assigned by supervisor.

Must have's you'll need to be successful:

• High School diploma or equivalent, and minimum of nine (9) months of relevant experience; or an equivalent combination of education and experience.
• The ability to communicate with a diverse patient population is an essential skill. Ability to read and interpret technical and other complex documents. Ability to write routine correspondence such as letters and memos. Ability to present information in one-on-one and small group situations to internal and/or external clients.
• Ability to define problems, establish facts and draw valid conclusions. Ability to interpret and analyze an extensive variety of situations. Demonstrate the ability for constructive thinking and offer alternatives to short and long-term solutions. Ability to present information in one-on-one and small group situations.
• Demonstrated intermediate operating knowledge of computers. Demonstrated beginning to intermediate level of Word, Excel, and Outlook, and electronic health records (EHR) experience preferred.

Proof of vaccination for COVID-19 is required, prior to start. HealthPoint does not accept the Johnson & Johnson COVID-19 vaccine as proof of vaccination. If you have received the Johnson & Johnson vaccine, we ask that you provide documentation demonstrating proof of an alternate COVID vaccine or vaccine series. All new employees are also required to show proof of immunizations and/or immunity to MMR (measles, mumps, rubella), Varicella, annual Influenza and TB QuantiFERON Gold Titer. Additionally, if you work in a HealthPoint clinic, Tdap (within last 10 years) is required. Hepatitis B is required for clinical employees with potential exposure to blood/blood products. All immunizations are a condition of employment. Upon hire, employees must provide proof of their immunizations and/or immune titer results prior to starting or no later than their fifth (5) business day of employment.

Where to gather your records:

• If you are providing immunizations from an electronic health record, please ensure that you obtain a copy of your full records rather than a screenshot. Each page of your records should include your first and last name, date of birth, and the name of the health system from which the records are pulled.
• If records do not show any data, please seek guidance from your provider for further assistance.
• If you are unable to provide proof as noted above, you can choose to have a lab titer drawn to check immunity or to be re-vaccinated. If you receive vaccination(s) or lab titers, you may obtain them through HealthPoint at no cost to you. This is a great opportunity to get your immunization record up to date at no additional expense.

HealthPoint is committed to offering all employees a competitive compensation package, including benefits and several other perks.

• Medical, Dental, and Vision for employees and their families/dependents
• HSA, FSA plans
• Life Insurance, AD&D and Disability Coverage
• Employee Assistance Program
• Wellness Program
• PTO Plan for full-time benefited and part-time benefited employees. 0-.99 years of service accrual of 5.23 hours per pay period. (pro-rated accruals for part-time benefited employees)
• Extended Illness Time Away of 40 hours (pro-rated for part-time benefited employees)
• 8 holidays and 3 floating holidays
• Compassion Time Away up to 40 hours
• Opportunity Time Off (extended time off for staff to invest in themselves) up to 8 weeks
• Retirement Plan with Employer Match
• Voluntary plans at a discount, such as life insurance, critical illness and accident insurance, identity theft insurance, and pet insurance.
• Development and Growth Opportunities

It is the policy of HealthPoint to afford equal opportunity for employment to all individuals regardless of race, color, religion, sex (including pregnancy), age, national origin, marital status, military status, sexual orientation, because of sensory, physical, or mental disability, genetic information, gender identity or any other factor protected by local, state or federal law, and to prohibit harassment or retaliation based on any of these factors.

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.