Medical Administrative Assistant (Medical Assistant)

At Lightheart Mental Health , a member of Transformations Care Network (TCN), we are committed to improving access to the highest-quality mental health care in our local communities. As a Prescriber Medical Administrative Assistant (Medical Assistant) , you'll be an essential part of our clinical support team.

As the heart of our clinics – providing support for our clients as well as our team members, your responsibilities will range from handling client calls by answering questions, finding solutions to issues, scheduling, answering concerns or complaints and providing essential information. Prescriber Medical Administrative Assistants have superior customer service skills and professionalism, and an ability to multi-task, be conscientious and compassionate to clients and staff.

Lightheart Mental Health team members are highly motivated by working as part of a collaborative cohesive team in a fast-paced environment. These team members are champions of protecting sensitive information, complying with HIPAA, and are skilled at maintaining composure and professionalism in all situations.

Key Responsibilities:

• Answer phones and take clients’ calls and provide professional, accurate, satisfactory answers to their questions and concerns.
• Guide client through troubleshooting for telehealth appointments.
• Call insurance for prior authorization and copay information.
• Assist providers in administrative tasks.
• Answer general questions about the practice and services provided.
• Answer internal communication questions.
• Coordinate care between clients and providers.
• Schedule client appointments
• Call in prescriptions to the pharmacy as needed and work on meds prior authorizations.
• Collaborate with other team members and locations to provide excellent customer service.
• Help train new team members as needed.
• Prepare client files for providers.
• Provide overall psychiatric provider and site support in conjunction with Site Coordinators
• Own and manage medication logbook and download prescription monitoring report each day for review.
• Help support therapists and psychiatric providers on managing waitlists.
• Must maintain a professional dress code at all times.
• Help coordinator coverage when short staffed.
• Order and maintain all office supplies.
• Work with and Support Clinical Directors and RDO with new initiatives and rollouts.
• Help to train new employees and orient new staff (day one welcome)
• Ensure all office processes and policies are being followed.
• Works closely with RDO on overall site management
• Other duties as assigned.

Qualifications: 

• High school diploma or equivalent 
• Washington State licensure/certification is required
• Medical Assistant (MA) or Certified Nursing Assistant (CNA) preferred
• Excellent communication skills (written and verbal) and ability to work well with a team, especially in stressful situations. 
• Patient and empathetic attitude as well as adaptable and flexible 
• Strong time management skills, detail oriented and organizational skills 
• Computer skills, familiarity with Google Drive 
• Phone skills, including familiarity with complex or multi-line phone systems. 
• Maintain client trust and protect operations by keeping client care information confidential. 
• Creating a safe, productive work environment that is client focused. 
• Possess desire to do a thorough job in a fast-paced environment, must be detail oriented and highly organized. 
• Ability to maintain professional appearance and demeanor, and interface well with clients and teammates in a mental health setting. 
• Ability to complete other office tasks as needed. 
• Customer service skills 

Explore the Advantages of Joining Our Team:

• Enjoy competitive compensation and a wide range of benefits, including medical, dental, vision, low-cost virtual care, dependent and domestic partner coverage, 401K, and more, designed to support your well-being and financial security. 
• Immerse yourself in a community united by a deep commitment to enhance mental health and revolutionize client care. 
• Embrace a journey of continuous learning, guided by seasoned professionals, fostering your career growth in a nurturing environment. 
• Play a pivotal role in reshaping behavioral health, with your efforts directly improving client lives. 
• Thrive in an environment that celebrates collaborative success, driven by effective communication and unity. 
• Receive comprehensive onboarding and ongoing educational resources, tailored to cultivate your talents, and assure your triumph in your role.

Lightheart Mental Health is committed to fair and equitable compensation practices. The hourly compensation range for this role is $25 – $28. Actual compensation may vary based on licensure, experience, market-driven enhancements, and incentive opportunities available for this role. These ranges represent our current standard compensation practices and may be adjusted over time to remain competitive and aligned with organizational needs.

Transformations Care Network is an equal opportunity employer, committed to fostering an inclusive and diverse workplace.