Service Engineering Technical Support Specialist

About Carrier

Carrier Global Corporation, global leader in intelligent climate and energy solutions, is committed to creating innovations that bring comfort, safety and sustainability to life. Through cutting-edge advancements in climate solutions such as temperature control, air quality and transportation, we improve lives, empower critical industries and ensure safe transport of food, lifesaving medicines and more. Since inventing modern air conditioning in 1902, we lead with purpose: enhancing the lives we live and the world we share. We continue to lead because of our world-class, inclusive workforce that puts the customer at the center of everything we do. For more information, visit corporate.carrier.com or follow on Carrier social media at @Carrier.

Position Summary

The Service Engineering Technical Support Specialist supports the resolution of service parts and product-related technical issues across Commercial HVAC and private branded product lines. Based 100% on-site in Syracuse, NY, this established professional investigates customer questions, assists with basic troubleshooting, and helps resolve escalated cases within a technical call center or service center environment. The position partners with internal teams, suppliers, and field networks to gather information, perform data mining, and analyze structural data to ensure accurate technical information is delivered to satisfy customer requirements.

Key Responsibilities

• Technical Support Execution: Respond to customer calls and support the resolution of technical support cases related to part identification, applicability, and configuration. Assist in investigating escalated issues from customer service, distribution, and commercial teams to satisfy customer requirements.

• Troubleshooting & Issue Investigation: Use technical knowledge to troubleshoot basic customer issues using BOM structures, catalog data, and available engineering documentation. Document findings, identify inconsistencies or gaps in data, and escalate complex or unclear issues to more experienced technical support engineers.

• Data Mining & Analytics: Perform data mining, gather, and analyze data to improve overall efficiency in products and technical services. Review available BOMs, product information, and system data to develop appropriate documentation and response plans for ongoing issue resolution.

• Supplier & Cross-Functional Support: Assist in coordinating with external suppliers to obtain part details or clarification when needed. Support ongoing collaboration with Product Engineering, Manufacturing, and other internal teams to track and follow up on open investigations.

• Data Quality & Continuous Improvement: Identify potential issues, errors, or gaps in service BOMs, catalog data (PIC/PIM), or technical documentation. Report findings to catalog and engineering teams for correction to improve data accuracy and reduce repeat field issues.

Minimum Requirements

• University Degree with a minimum of 2 years of prior experience; OR an Associate degree (AA/AS) with a minimum of 3 years of experience in HVAC, or technical field.

Preferred Qualifications

• Theoretical to advanced knowledge of engineering, HVAC, or related discipline combined with a practical baseline understanding of product structures and data files.

• Practical knowledge of large-scale industrial organizational structures, engineering programs, or legacy database systems with the ability to leverage data tools in daily work.

• Prior experience resolving customer problems in a technical call center, service center, or commercial aftermarket support environment.

• Demonstrated background working collaboratively across teams to collect data, resolve configuration gaps, and communicate technical findings clearly to internal stakeholders.

Pay Range

The annual salary for this position is between $64,500.00 - $129,500.00 annually. Factors which may affect pay within this range include, but are not limited to, skills, education, experience, and other unique qualifications of the successful candidate.

Other Compensation

This position may be entitled to short-term cash incentives, subject to plan requirements. 

Benefits

Employees are eligible for benefits, including:

• Health Care Benefits : Medical, Dental, Vision; Wellness incentives

• Retirement Benefits

• Time off and Leave : Paid vacation days, up to 15 days; paid sick days, up to 5 days; paid personal leave, up to 5 days; paid holidays, up to 13 days; birth and adoption leave; parental leave; family and medical leave; bereavement leave; jury duty leave; military leave; purchased vacation

• Disability : Short-term and long-term disability

• Life Insurance and Accidental Death and Dismemberment

• Tax-Advantaged Accounts: Health Savings Account; Health Care Spending Account; Dependent Care Spending Account

• Tuition Assistance

To learn more about our benefits offering, please click here Work with us | Carrier Corporate . The specific benefits available to any employee may vary depending on state and local laws and eligibility factors, such as date of hire and the applicability of collective bargaining agreements.

Carrier EEO Statement and Accommodations Process

Carrier is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status or any other applicable state or federal protected class. Carrier provides affirmative action in employment for qualified individuals with a Disability and Protected Veterans in compliance with section 503 of Rehabilitation Act and the Vietnam Era Veterans' Readjustment Assistance Act.

If you require a reasonable accommodation to complete the application process, participate in an interview, or otherwise engage in the hiring process, please contact us at [email protected] . We will make every effort to meet your needs in accordance with applicable laws.

Application Deadline

Applications will be accepted for at least 3  days from Job Posting Date: 17 June 2026

Job Applicant's Privacy Notice

Please click on the link to review the Job Applicant Privacy Notice .

Use of AI

Technology-enabled tools may support parts of the recruitment process, with oversight by people.