STRATEGIC ACCOUNTS COORDINATOR

Job Description

Job Description

STRATEGIC ACCOUNTS COORDINATOR

Quest International | Irvine, CA / 100% Onsite Operations
Location: 60 Parker, Irvine, CA 92618
Pay: $22.00–$25.00 per hour, DOE
Job Type: Full-Time, Temp-to-Hire
Schedule: Monday through Friday, 8:00 AM–5:00 PM
Department: Operations / Service Repair Center
Classification: Salary Non-Exempt

ABOUT THIS ROLE

Quest International is hiring a Strategic Accounts Coordinator to support our Operations team and Service Repair Center in Irvine, CA.

This role is posted externally as Repair Operations Account Coordinator – Shipping & Customer Support. Internally, the role is titled Strategic Accounts Coordinator. It is the same position.

This is a hands-on administrative operations role supporting OEM and strategic customer repair activity, return authorizations, service orders, shipment documentation, customer follow-up, portal updates, and final documentation accuracy checks.

This is not a remote, hybrid, accounting, finance, sales, marketing, warehouse-only, or general account management role.

DO NOT APPLY UNLESS YOU CAN MEET THESE REQUIREMENTS

Candidates must be able to meet all of the following:

• Work 100% onsite in Irvine, CA, Monday through Friday, 8:00 AM–5:00 PM
• Accept full-time, temp-to-hire employment
• Align with the approved pay range of $22.00–$25.00 per hour
• Type at least 40 WPM accurately
• Use Microsoft Excel and Word for tracking, updates, documentation, or reporting
• Support customer follow-up, order documentation, shipping documentation, or administrative operations
• Work accurately with customer records, part numbers, serial numbers, addresses, shipment details, tracking numbers, and order information
• Use or learn multiple systems, such as customer portals, ERP systems, CRM systems, shipping platforms, databases, or repair/order management systems
• Maintain strong attention to detail in a deadline-driven repair operations environment

WHY YOU MAY LIKE THIS ROLE

This role is a strong match for someone who enjoys keeping operations organized, following up with customers, cleaning up documentation, tracking orders, working across departments, and making sure nothing falls through the cracks.

The best fit is someone who is accurate, steady, organized, comfortable with email follow-up, and able to manage multiple repair/order/shipping details without guessing or rushing.

WHAT YOU WILL DO

• Support OEM accounts and strategic customers with repair-related correspondence, service orders, return authorizations, quotes, shipment updates, and account documentation
• Follow up with customers on repair quotes, pending inquiries, missing information, order status, shipment status, and documentation needs
• Prepare, review, and organize packing lists, shipping labels, air bills, shipment records, tracking numbers, customer records, and repair/order paperwork
• Use FedEx Manager, UPS WorldShip, DHL, ShipStation, customer portals, ERP systems, CRM systems, databases, or similar operational platforms
• Update customer portals, internal systems, repair records, shipment records, and account notes accurately
• Track deadlines for repair activity, shipment activity, customer follow-ups, quote responses, and operational priorities
• Communicate with Operations, Shipping, Warehouse, Service Repair Center, Accounting, Customer Service, OEM accounts, and strategic customers
• Perform final administrative quality checks across repair activity, shipping paperwork, customer records, account records, order documentation, and portal updates
• Follow Quest’s ISO-certified procedures, documentation standards, and accuracy requirements

WHAT YOU BRING

Required:

• High school diploma or equivalent
• 2+ years of customer service, account support, repair depot support, shipping/order support, logistics, administrative operations, OEM account support, or related experience
• Experience with at least some of the following:
- Repair orders
- Service orders
- Return authorizations
- RMAs / RAs
- Customer follow-up
- Order documentation
- Shipment documentation
- Packing lists
- Shipping labels
- Air bills
- Tracking numbers
- Customer portals
- Invoices, quotes, or billing-support documentation
• Experience using FedEx Manager or a comparable shipping platform such as UPS WorldShip, DHL, ShipStation, carrier portals, freight portals, or similar systems
• Experience using customer portals, databases, ERP systems, CRM systems, ticketing systems, WMS systems, or repair/order management systems
• Microsoft Excel and Word proficiency
• Accurate typing of at least 40 WPM
• Strong written communication, organization, follow-up, prioritization, and documentation accuracy
• Ability to ask clarifying questions instead of guessing when information is unclear
• Ability to work onsite in Irvine, CA, Monday through Friday, 8:00 AM–5:00 PM
• Pay alignment with $22.00–$25.00 per hour

PREFERRED EXPERIENCE

• OEM account support
• Strategic customer support
• Service Repair Center, repair depot, warranty, RMA, return authorization, logistics, or order-processing experience
• Repair quote or service quote follow-up experience
• Salesforce, NetSuite, SAP, Oracle, Microsoft Dynamics, AS/400, WMS, ERP, CRM, ticketing, or order-management systems
• FedEx Manager, UPS WorldShip, DHL, ShipStation, freight systems, customer portals, or carrier portals
• ISO-certified, quality-controlled, regulated, medical device, technical repair, or procedure-driven environment
• Cross-functional coordination with Operations, Shipping, Warehouse, Accounting, Customer Service, or Repair teams
• Experience checking part numbers, serial numbers, addresses, shipment details, customer records, order records, and account documentation for accuracy

THIS ROLE IS NOT A MATCH IF YOUR BACKGROUND IS MAINLY

• Accounting, accounts payable, finance analysis, sales, marketing, or general account management
• Warehouse-only work without order documentation, shipping paperwork, customer follow-up, or system updates
• General customer service without repair/order/shipping documentation
• Call center support without shipment/order records, customer portals, ERP/CRM, RMA, RA, SO, or repair-order workflow
• Senior operations management, plant management, division management, budgeting, P&L, contract negotiation, or leadership-heavy work where the day-to-day role was not coordinator-level repair/order documentation
• Remote or hybrid administrative work if you cannot work onsite in Irvine, CA every weekday
• A commute that does not support reliable onsite attendance Monday through Friday, 8:00 AM–5:00 PM
• Work that does not involve accurate records, reports, quotes, shipments, shipping labels, invoices, customer portals, repair activity, or comparable administrative workflows

APPLICATION ACCURACY REQUIREMENT

This role requires strong accuracy. Candidates must complete the employment application carefully and consistently with their resume.

Before submitting, make sure your application matches your resume, including:

• Job titles
• Company names
• Employment dates
• Work history
• Education
• Contact information
• Systems used
• Shipping/order documentation experience
• Customer follow-up experience

Incomplete, inconsistent, or careless application details may affect whether the candidate continues in the process.

COMPENSATION AND BENEFITS

• Pay Range: $22.00–$25.00 per hour
• Employment Type: Full-Time, Temp-to-Hire
• Classification: Salary Non-Exempt
• Schedule: Monday through Friday, 8:00 AM–5:00 PM
• Location: 100% onsite at 60 Parker, Irvine, CA 92618
• Benefits: Medical, Dental, Vision, 401K, Life Insurance, and supplemental insurance options where applicable

Actual compensation is based on job-related factors, including customer support experience, repair account support, shipping/order documentation, RMA/RA/SO exposure, FedEx or shipping-platform experience, ERP/CRM experience, Excel ability, data-entry accuracy, and overall role alignment.

HIRING PROCESS

Qualified candidates may be asked to complete:

• Resume review
• Employment application review
• Phone or virtual recruiter interview
• Schedule, pay, onsite location, and availability confirmation
• Hiring manager review
• Interview
• Reference checks before offer where applicable
• Background check and other required pre-employment steps

EQUAL OPPORTUNITY EMPLOYER

Quest International is an Equal Opportunity Employer. Qualified applicants with criminal histories will be considered in a manner consistent with applicable federal, state, and local laws.

Quest International is a global leader in medical and industrial equipment services, specializing in repair, calibration, and field support. For over 40 years, we’ve partnered with hospitals, OEMs, and corporations nationwide. Based in Irvine, CA, Quest is known for quality, teamwork, and innovation that keeps critical systems running. ⚙️

Company Description

Quest International is a global leader in medical and industrial equipment services, specializing in repair, calibration, and field support. For over 40 years, we’ve partnered with hospitals, OEMs, and corporations nationwide. Based in Irvine, CA, Quest is known for quality, teamwork, and innovation that keeps critical systems running. ⚙️