Public Safety Dispatcher (Multiple Vacancies)

Job Profile Summary The Public Safety Dispatcher performs technical communications work in support of public safety operations. Work involves receiving emergency and non-emergency calls, monitoring alarms and CCTV systems, obtaining and relaying information, and dispatching appropriate personnel. Position is responsible for maintaining communication logs and databases and operating a host of complex telecommunications and computer equipment to include multi-line phone systems, Computer Aided Dispatch (CAD) system,, and two-way radios. These positions require the ability to multi-task and to remain calm and composed in high stress situations. Positions maintain confidentiality and discretion, works individually or with others and adapts to change and circumstances. The employee in this position is considered an essential employee and may be required to work non-traditional hours (evenings/overnight), weekends, holiday, during severe weather events, and overtime hours. As a condition of continued employment, the Public Safety Dispatcher must be able to successfully complete and maintain the APCO Public Safety Telecommunicator Certification within the first six (6) months of their initial hire date as a Public Safety Dispatcher. The Public Safety Dispatcher must be able to successfully complete the Public Safety Dispatch Academy when scheduled to attend, usually within the first six months of their initial hire date as a Public Safety Dispatcher. ________________________________________ This position allows eligible veterans and their spouses to claim Veterans’ Preference pursuant to Florida Statute 295. Certain service members may be eligible to receive waivers for postsecondary educational requirements, in the employment by the state and its political subdivisions and are encouraged to apply for the positions being filled. Applicants claiming preference are responsible for providing required documentation at the time of submitting application. For information on obtaining a DD 214 visit or call View phone number on click.appcast.io. . Minimum Education: High school Diploma or equivalent required. Minimum Experience/Training: Three or more years of documented customer service, administrative, police dispatch or call center experience. Experience monitoring alarm and camera systems and using computerized dispatch and records systems preferred. Current CPR with AED certification preferred. IS-100, IS-700, IS-800.d, IS-907 certification is preferred. Essential Functions: Daily - 30%: Determines the nature and importance of all telephone call requests, and initiates appropriate personnel. Daily - 20%: Inputs and retrieves information from different Public Safety databases, monitors all internal office telephones, two-way radio communications, alarm and access control systems, and maintains a detailed dispatch CAD system. Daily - 10%: Maintains the data of the Public Safety computerized dispatch and records systems. Daily - 20%: Effectively communicates with students, faculty, employees, emergency personnel, etc. When gathering information related to an incident, the Public Safety Dispatcher is required to ask probing questions to obtain relevant information to include: who, what, when, where, and why. Daily - 10%: Interprets a variety of instructions furnished in written, oral, diagram, or schedule form. Daily - 10%: Monitors CCTV videos. Other: Performs related functions as assigned. Knowledge, Skills and Abilities: Strong interpersonal and customer service skills Excellent written and oral communications Ability to remain calm and objective, independently analyze situations and quickly identify appropriate actions Ability to maintain composure and professionalism in stressful situations Ability to maintain confidential information exposed to during the commission of duties. Ability to discern between emergency and non-emergency situations, circumstances, requests, and calls for service, by using trained methods of evaluation, classification, and prioritization to ensure the customer’s request has been accurately described and, documented in the interest of initiating and applying appropriate levels of response, in accordance with established protocol Ability to multitask, coordinate simultaneous mental, manual and visual activities in a fast-paced environment using multiple pieces of technology and software applications Ability to work with students, faculty and staff and the general public in a manner that is welcoming and professional. Willing to work any shift, any day (to include weekends, holidays, and during severe weather events), and to respond when contacted after hours to assist with shift coverage to ensure minimum staffing levels. Knowledge of security and safety measures applicable to college operations Knowledge of college organization, telephone procedures, office practices and procedures Proficient in computer skills with the ability to enter and verify information with accuracy Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form Prioritizes calls for service, assigns appropriate number and type of public safety operations personnel, and notifies supervision on critical, active, and pending incidents. Participate in both in-house and external training to develop specialized knowledge for the purpose of acquiring progressively responsible communications call taking and/or dispatch skills. Our Culture: At Broward College, our leaders embody a culture of competence, care, character, composure, and courage. We prioritize serving each other and our students through high-quality guidance, mutual respect, resilience, and fair, thoughtful decision-making, all while upholding the values of integrity, transparency, and honesty. Broward College offers an exceptional benefits package, including, but not limited to: Affordable High Quality Healthcare Insurance (Medical, Dental & Vision) Retirement Options – Florida Retirement System (FRS) Pension Plan or the FRS Investment Plan Wellness Program Vacation/Paid Time Off Winter and Spring Break Off Paid Parental Leave Tuition Assistance and Tuition Reimbursement are available to employees and family members Job Title Public Safety Dispatcher (Multiple Vacancies) Position Number P0005519 Job Status Full time Regular Department Campus Safety Dispatch - First Shift Location Cypress Creek Administrative Center Pay Grade 912 Salary $41,600 - $47,840 Salary commensurate with education and experience. Work Shift First Shift Work Schedule Monday-Friday/weekend/varies Hours Per Week 40 Posting End Date Open Until Filled Comments To be considered for this position, a completed online employment application along with a resume is required. The first review date of applications will begin June 17, 2026. Designated Essential Personnel Yes FLSA Status Non-Exempt Position Classification Professional Technical Staff (PTS) Special Instructions to Applicant: For positions requiring a degree, the official transcripts are required upon hire. An unofficial copy of the degree/transcript is acceptable during the application process and must be attached to the online application. If unable to attach the documentation, please email document to View email address on click.appcast.io or fax to View phone number on click.appcast.io, stating clearly the position name(s) and position number(s) the transcript is to be attached to. Foreign Transcript: Transcripts issued outside of the United States require a equivalency statement from a certified transcript evaluation service verifying the degree equivalency to that of an accredited institution within the USA. This report must be attached with the application and submitted by the application deadline. All required documentation must be received on or before the job posting end date. **Please note that multiple documents can be uploaded in the “Resume/CV/Transcript/License/Certification” section of the application** Please refer to link with the instructions on how to submit an application with multiple documents. Employment is contingent upon successful completion of the required background screening process. Broward College uses E-Verify to check employee eligibility to work in the United States. You will be required to complete an I-9 Form and provide documentation of your identity for employment purposes. Broward College is an equal opportunity employer and strongly encourages applications from eligible veterans and spouses of veterans, underrepresented groups, including minorities, women, and persons with disabilities. The College does not discriminate on the basis of age, color, disability, gender identity, genetic information, national origin, race, religion, sexual orientation or any other legally protected classification. For inquiries regarding Title IX and the college’s non-discrimination policies, contact the Vice President for Talent and Culture at View phone number on click.appcast.io, Broward College, 6400 NW 6th Way, Fort Lauderdale, FL 33309. Applicants needing a reasonable accommodation with the application process, please contact the Talent and Culture Department at View email address on click.appcast.io. Disclaimer The intent of this description is to illustrate the types of duties and responsibilities that will be required of positions given this title and should not be interpreted of describe all the specific duties and responsibilities that may be required in any particular position. Directly related education/experience beyond the minimum stated may be substituted where appropriate at the discretion of the Appointing Authority. Broward College reserves the right to revise or change job duties, job hours, and responsibilities. Broward College is a nationally ranked institution of higher education in Broward County, Florida, providing residents and non-residents with access to high-quality, affordable education. Broward College is the largest institution of higher education in Broward County, serving more than 51,000 students annually, Broward College provides students with certificate programs, two-year university-transfer degrees, two-year career degrees, and baccalaureate degrees in selected programs. The College’s mission is to provide high-quality educational programs and services that are affordable and accessible to our community of learners. Together, we are working to make Broward College the number one destination for academic excellence. With more than 4,000 colleagues, Broward College serves as a critical economic engine for Broward County, generating more than 1.7 billion in economic impact for Broward County, and driving opportunities for economic mobility for all of Broward County. Broward College has been repeatedly recognized as one of the top 10 community colleges in America by several national organizations including the Aspen Institute. The College continues to receive recognition for its transformational work to improve institutional culture and care for its employees as recognized by the College and University Professional Association for Human Resources (CUPA-HR) National HR Excellence Award. As an equal access and employment opportunity institution, Broward College is committed to the success of our students, faculty, and staff while strengthening our local and global communities. Broward College is an equal opportunity employer. The College strongly encourages applications from eligible veterans and spouses of veterans, underrepresented groups, including minorities, women, and persons with disabilities. We do not discriminate on the basis of age, color, disability, gender identity, genetic information, national origin, race, religion, sexual orientation, or any other legally protected characteristic. At Broward College, we offer an exceptional benefits package, including, but not limited to: Affordable High Quality Healthcare Insurance (Medical, Dental & Vision) Retirement Options – Florida Retirement System (FRS) Pension Plan or the FRS Investment Plan Wellness Program Vacation/Paid Time Off Winter and Spring Break Off Paid Parental Leave Tuition Assistance and Tuition Reimbursement are available to employees and family members For inquiries regarding Title IX and the college’s non-discrimination policies, contact the Vice President for Talent and Culture at View phone number on click.appcast.io, Broward College, 6400 NW 6th Way, Fort Lauderdale, FL 33309. Applicants needing a reasonable accommodation with the application process, please contact the Recruitment Office at View phone number on click.appcast.io.