Delivery Dispatcher

Dispatch & Operations

Coordinate and assign delivery routes to drivers efficiently and accurately

Monitor active deliveries, driver status, and route progress in real time

Ensure all orders are accepted, staged, and dispatched in accordance with company SOPs

Communicate delays, issues, or changes to drivers and management immediately

Verify all delivery documentation is complete before dispatch (IDs, manifests, receipts)

Compliance & Accuracy

Ensure all deliveries comply with California DCC regulations and company policies

Verify customer information, order details, and delivery eligibility prior to dispatch

Maintain accurate delivery logs, timestamps, and driver records

Report any discrepancies, incidents, or compliance concerns to management promptly

Driver Support & Accountability

Serve as the primary point of contact for drivers during shifts

Ensure drivers follow all safety, vehicle, and security protocols

Confirm vehicle inspections, lockbox procedures, and end-of-shift checklists are completed

Track driver attendance, punctuality, and communication

Customer Service & Communication

Assist with delivery-related customer inquiries or issues when needed

Maintain professional, calm, and solution-focused communication at all times

Coordinate with sales floor and management to resolve order or payment issues

Administrative Duties

Assist with end-of-shift reconciliation and reporting

Support audits, reviews, and operational improvements as directed

Maintain organized dispatch records and reports

Qualifications

Required

• Must be 21 years of age or older
• Previous dispatch, logistics, or coordination experience preferred
• Strong organizational and multitasking skills
• Excellent verbal and written communication
• Ability to remain calm and effective in high-volume or high-pressure situations
• Basic computer skills and comfort using POS, delivery, or routing systems
• Ability to stand, sit, and work in an office/dispatch environment for extended periods

Preferred

• Experience in a regulated industry (cannabis, transportation, logistics, or security)
• Familiarity with cannabis delivery compliance and procedures
• Leadership or supervisory experience