Service Dispatcher

Service DispatcherTriMark USA is the country's largest provider of design services, equipment, and supplies to the foodservice industry. We proudly serve our customers by providing design services, commercial equipment, and foodservice supplies across a wide range of industries and business sectors. Headquartered in Massachusetts, with a history dating back to 1896, we have locations across the country that offer foodservice operators an unparalleled level of service by combining our unique design capabilities and our expert market knowledge with the purchasing strength, delivery, installation, and after-sales service capabilities of a national company. Our employees are focused on creating customized solutions for our clients to ensure they achieve their culinary goals while upholding our I.C.A.R.E. values: Integrity, Customer Service, Accountability, Respect, and Excellence.POSITION SUMMARY:The Service Dispatcher reports to the SupervisorLocated in Houston, TXFull-TimeMonday through Friday. 7am to 5pmHybridThe Dispatcher plays a pivotal role in coordinating the efficient movement of goods and services by managing schedules, routes, and communications between drivers, customers, and internal teams. The Dispatcher ensures timely deliveries, resolves logistical issues, and maintains accurate records of transportation activities.ESSENTIAL FUNCTIONS & RESPONSIBILITIES:Route Planning and Coordination:Plan and coordinate delivery routes for drivers based on factors such as distance, traffic, and customer requests.Optimize routes to maximize efficiency and minimize delivery times, fuel consumption, and vehicle wear and tear.Dispatching and Communication:Dispatch drivers to assigned routes and provide them with detailed instructions, schedules, and relevant information.Maintain constant communication with drivers via phone, radio, or messaging systems to provide updates, directions, and assistance as needed.Customer Service:Serve as the primary point of contact for customers, addressing inquiries, resolving issues, and providing updates on delivery status.Ensure a high level of customer satisfaction by delivering excellent service and promptly resolving any concerns or complaints.Logistics Coordination:Coordinate with warehouse staff, logistics personnel, and other internal teams to ensure smooth operations and timely fulfillment of orders.Monitor inventory levels, shipment schedules, and delivery timelines to proactively address any potential delays or issues.Documentation and Record Keeping:Maintain accurate records of dispatch activities, including driver assignments, delivery schedules, and customer interactions.Problem Solving:Quickly identify and resolve logistical issues, such as route deviations, vehicle breakdowns, or delivery delays, to minimize disruptions and maintain service levels.Safety Compliance:Ensure compliance with safety regulations and company policies regarding driver behavior, vehicle maintenance, and transportation operations.COMPETENCIES:Ability to manage multiple tasks, prioritize activities, and maintain attention to detail in a fast-paced environment.Excellent verbal and written communication skills to effectively convey information and instructions to drivers, customers, and team members.Strong analytical and problem-solving skills to identify issues, evaluate options, and implement effective solutions under pressure.Dedication to providing exceptional service to customers by addressing their needs, resolving issues, and ensuring timely deliveries.QUALIFICATIONS & EXPERIENCE:High School Diploma or GED, or equivalent military or practical experience.Previous experience in dispatching, logistics coordination, or transportation operations preferred.Proficiency in computer software systems for routing, dispatching, and communication (e.g., GPS navigation, dispatching software, Microsoft Office).Familiarity with transportation regulations, safety standards, and industry best practices.Strong customer service orientation and interpersonal skills.Availability to work flexible hours, including evenings, weekends, and holidays, as needed.Ability to successfully pass a background check post offer acceptance.Compensation includes the posted base salary range and does not reflect potential commission, incentive, bonus, or other additional compensation opportunities, where applicable. Total compensation is determined based on experience, skills, internal equity, geographic location, and other job-related compensatory factors.In addition to base salary, this role will be eligible for participation in TriMark's' benefits programs, including medical, dental, vision, 401K (with employer match), etc. Leadership positions may also qualify for participation in bonus programs commensurate with role and scope of responsibility.TriMark USA provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to View email address on click.appcast.io Alert: TriMark will never ask an applicant for their social security number or to make a payment related to a job application or job offer, or to pay for workplace equipment. Further, all communications with TriMark recruiters will come from an e-mail address ending in TriMarkUSA.com. If you have any concerns about the legitimacy of a job posting or recruiting contact, please contact View email address on click.appcast.io.