Patient Acquisition Specialist

At Mood Health, we are working to make mental health care easier to access. For many people, reaching out for help is one of the hardest steps they will take. Our mission is to make that first step feel simple, supportive, and welcoming. Our clinicians provide therapy and psychiatric care through secure telehealth visits. Before a patient ever meets with a provider, they connect with one of our Patient Acquisition Specialists—the person who helps turn interest into action. This role is more than customer service. It's consultative sales with purpose. About the Role We are looking for a Patient Acquisition Specialist to join our growingteam. This is an ideal opportunity for someone with experience in healthcare sales, insurance sales, inside sales, admissions, or other high-performing customer acquisition/support roles. You'll work with patients who have already expressed interest in receiving care through one of our healthcare partners. Your job is to build trust, understand their needs, answer questions, overcome barriers, and confidently guide them toward scheduling their first appointment. Success in this role requires someone who enjoys connecting with people, thrives in a fast-paced sales environment, and is motivated by meeting and exceeding performance goals. While this is not cold calling, you should be comfortable managing a pipeline, following up consistently, and helping hesitant individuals move forward. If you're competitive, goal-oriented, and passionate about helping people while building a career in healthcare sales, we'd love to meet you. What You'll Do Convert referrals into scheduled patients Engage prospective patients who have been referred by our healthcare partners and guide them through the scheduling process from initial outreach to booked appointment. Build relationships and earn trust Use a consultative sales approach to understand each patient's needs, answer questions, and provide confidence as they begin their mental health journey. Own a high-volume referral pipeline by consistently following up through phone, text, email, and CRM tools to maximize conversion rates. Overcome objections Help prospective patients navigate concerns around insurance, scheduling, treatment options, or uncertainty about seeking care while providing an exceptional patient experience. Achieve performance goals Consistently meet or exceed booking, conversion, outreach, and response time goals while maintaining a high-quality patient experience. Collaborate across teams Partner with healthcare providers, referral partners, operations, and clinical teams to ensure a seamless patient experience. Deliver an exceptional experience Represent Mood Health professionally while creating positive first impressions that build long-term patient relationships. What We're Looking For 2+ years of experience in sales/customer support & experience , preferably: Insurance sales High-volume call center sales Customer acquisition Demonstrated success meeting or exceeding sales or conversion goals Comfortable managing a sales pipeline and following up consistently Strong objection handling and relationship-building skills Excellent verbal and written communication Highly organized with strong attention to detail Ability to multitask across multiple systems while maintaining quality Experience using CRM platforms such as HubSpot, Salesforce, or similar Familiarity with healthcare, insurance benefits, or behavioral health is a plus HIPAA knowledge or experience working with confidential information preferred Ability to work weekends as needed What Makes Someone Successful You will thrive in this role if you: Are energized by achieving goals and earning performance incentives Take ownership of your pipeline and follow-up process Can balance empathy with confidence Love building relationships over the phone Stay positive and persistent when following up with prospective patients Are coachable and always looking to improve your performance Why Join Mood Health Make a meaningful impact Every appointment you schedule helps someone access life-changing mental health care. Performance-based earning potential Competitive base salary with uncapped or meaningful bonus opportunities tied to booking and conversion performance. Join a growing sales organization Become part of a high-performing sales team with ongoing coaching, development, and opportunities to advance into leadership or other commercial roles. As Mood continues to expand nationally, you'll have opportunities to grow into senior sales, team lead, training, partnership, or management positions. Pay:

$20 - $22 USD

Voluntary Self-Identification For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file. As set forth in Mood Health’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law. If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows: A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability. A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service. An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense. An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985. #J-18808-Ljbffr Mood Health