Operations Manager

Operations Manager

The Operations Manager is a vital member of our support team, providing administrative and operational assistance to Clinic Leadership and the Home Office. This role is responsible for the day-to-day execution of Clinic Operations and centralized Scheduling and Intake processes, ensuring efficient clinical operations and effective team support.

Summary & Expectations:

• Provide direct management and oversight of Operations Support and Clinic Leadership
• Serve as the primary administrative partner to the Operations Director, including meeting preparation, and special project support.
• Streamline communication flow between senior leadership and clinic leadership to ensure alignment on key initiatives.
• Assist the Operations Director in tracking departmental goals and reporting on operational KPIs.
• Manage and execute centralized Scheduling and Intake workflows to ensure operational efficiency.
• Assist with the implementation of local operational policies and procedures.
• Support onboarding, and training coordination.
• Maintain awareness of potential operational obstacles at all levels and proactively address them.
• Attend and contribute to weekly Operations meetings in support of Clinic and Senior Leadership.
• Develop and update operational reports on a weekly, monthly, and quarterly basis to inform strategic decision-making.
• Engage with all levels of employees, responding to feedback and routing it effectively to ensure a positive team culture.
• Delegate tasks appropriately to team leads and department heads to maximize operational efficiency.
• Contribute to a motivating therapy environment.

Qualifications

• Bachelor's degree preferred or equivalent experience in administrative or operations support.
• Strong organizational, time-management, and communication skills.
• Proficiency in Google Workspace and operational management software.
• Ability to maintain confidentiality and provide empathetic support in a fast-paced environment.
• High attention to detail with the ability to support multiple stakeholders simultaneously.
• Job Specifics:
• Reports to: Operations Director
• Status: Salary, Exempt
• Location: Flower Mound, TX
• Travel: Requires travel to the DFW, Houston, Tulsa, and Oklahoma City markets.

Additional Information

Why Join Us?

We offer a comprehensive benefits package designed to support your well-being and professional growth, including:

• Medical, Dental, Vision, and Disability insurance options
• Company-Paid Life Insurance
• 401K retirement plan with company match
• Company-Paid Short-Term Disability
• Health Savings Account (HSA) and Flexible Spending Account (FSA) options
• Employee Assistance Program (EAP)
• Employee Recognition Programs