Front Desk & Operations Associate / Client Engagement

Job Description

Job Description

Benefits:

• Company parties
• Employee discounts
• Free food & snacks
• Free uniforms
• Opportunity for advancement
• Training & development

About the Role
As a Front Desk & Operations Associate you will be the first point of contact for new leads, current members and dog engagement, responsible for building relationships, delivering exceptional experience, and promoting membership programs . This role is ideal for someone who is motivated, coachable, and eager to grow into a leadership position. We believe in career development, and top performers in this role will have the opportunity to advance into management as we continue to expand.

What You’ll Do

• Build strong relationships with dog parents and provide outstanding customer service 
• Promote and schedule first-time visits to introduce customers to our services 
• Maintain a clean, organized, and professional front desk environment 
• Ensure dog safety protocols are always followed to provide a stress-free experience for pets 
• Drive member engagement and build new members by educating customers on the benefits of routine wellness care

What We’re Looking For

• A sales-driven mindset with a passion for helping customers make informed decisions 
• Proactive and coachable , with a desire to learn and grow in a fast-paced environment 
• Strong communication and people skills to engage with customers and build relationships  
• A passion for dog wellness and safety  
• Retail, hospitality, or membership-based sales experience is a plus 

Career Path & Growth
At Scenthound, we believe in developing future leaders . High-performing Membership Sales Associates will have a clear path to management roles , including Assistant Manager and Membership Sales Manager positions as we continue to expand nationwide.

Why Join Scenthound?

• Competitive hourly pay plus opportunity to earn commission and performance bonuses  
• Hourly Rate + Guaranteed Shared Gratuities per hour - Total Compensation Ranges ~$16 -$22/hour based on Scenter's shared tip pool
• Flexible schedule - No Sundays or Evenings! 
• A fast-growing company with leadership and career growth opportunities 
• A supportive team environment with ongoing training and development 
• A chance to be part of a mission-driven company dedicated to dog wellness and safety  

If you are an outgoing, driven, and customer-focused individual who wants to grow with a company that makes a difference, apply today and start your career with Scenthound!

Scenthound is a wellness-focused dog care company on a mission to help dogs live longer, healthier lives. Our North Star is to "Enrich the Connection Between People and their Dogs". We offer membership-based wellness services that focus on a dog’s Skin, Coat, Ears, Nails, and Teeth (S.C.E.N.T.), ensuring they stay clean and healthy. Above all, dog safety is our top priority , and we are committed to creating a safe, stress-free experience for every dog in our care.