Inventory Management Specialist

Job Title

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Job Description

Works with customers to identify their needs, solve or coordinate timely resolution of customer orders/support problems, and act as a customer advocate and liaison. Monitors back-order status reports and resolve, or help resolve problem actions not meeting customer requirements. Investigates, coordinates, and releases Sales Orders that inhibit flow through automated systems. Applies DLA expedite policy and other operating procedures to expedite the actions within supply chains. Coordinates research and tracking of Stock Transfer Orders (STOs) actions to facilitate resolution of backorders or take action to expedite delinquent contracts having an impact on unfilled orders using established policies/guidance. Coordinates with appropriate service representatives to identify alternative sources of supply, respond to customer requests, and provide advice regarding changes to sales orders as needed. Collects, evaluates, and summarizes performance data pertaining to specific agency program goals and objectives and those of customers; leads meetings to communicate ideas and solicit feedback toward improving business/customer support operations. Prepares briefing materials including background information, recommendations, statistical data, charts and graphs; writes detailed reports concerning the status of their assignments and issues identified in the course of performing the work.