UFC GYM Fitness Sales Manager

General Summary Assisting the Fitness Manager, the Assistant Fitness Manager is responsible for ensuring a positive customer experience personally, and through Coach’s supervision. They deliver great member service along with Private Training and Supplement revenue. As needed, they address member concerns, employee relations issues, and oversee scheduling and time‑keeping activities. They communicate and enforce company and club policies and procedures and are responsible for the successful attainment of revenue goals for Private Training and Supplements. This position requires 7‑day availability, including morning and night shifts. Benefits Employee discounts Health insurance Training & development Essential Duties & Responsibilities Sell and conduct Private Training & Small Group Training with members. Sells training sessions and executes an effective prospecting strategy, conducts guest tours, and is responsible for completing sales of staff when needed through the turnover process. Service Intro PT packages, build value, and re‑sign clients on full programs to hand off to the coaching staff. Member prospecting in person/digital to generate complimentary appointments to sell personal training programs. Ensure accurate administration of client programs, supplement purchases, measurement tracking, and workout programs. Arrive on time, prepared and attentive for training appointments. Assist in all revenue‑generating activities, including complimentary workshops, body‑fat tables, seminars, and other events. Responsible for achieving monthly revenue objectives for Private Training and Supplements. Review daily club sales performance and individual employee performance statistics with the Fitness Manager to identify issues and clarify behaviors needed to achieve club sales goals. Independently schedule and manage client appointments to ensure optimal time management and service delivery. Coordinate directly with clients to arrange sessions, meetings, or service visits according to their availability and needs. Maintain up‑to‑date scheduling records and make adjustments to accommodate changes or cancellations. Manage personal client scheduling and calendar coordination. Oversaw the full scheduling lifecycle for individual client appointments. Club administration – works with the Fitness Manager to ensure coaches are productive, that revenue and service goals are properly communicated, and that the club remains on track to attain daily, weekly and monthly financial goals. Set monthly, weekly, and daily goals and objectives, conduct meetings with coaches to review performance and operations, and offer direction, motivation and guidance toward achieving personal and club goals. Handle member service matters such as providing tours of the club, explaining services offered by the Coaching Department, and signing a member up for training agreements and appointments. Mediate member issues and concerns in a timely and effective manner, elevating issues when appropriate. Perform various administrative and housekeeping duties within assigned areas as needed. Alert the operations staff of repairs and maintenance needs and conduct facility walk‑throughs daily. Supervise coach sales activities, review agreements and prepare daily paperwork. Comply with operational procedures in the club and follow up with compliance checks through monitoring club systems and employee performance. Organization Relationships The Assistant Fitness Manager will report directly to the Fitness Manager and/or General Manager, and will enforce all policies and procedures with the Coaching Team. Duties require interaction with all club members and employees. Required Qualifications In–depth knowledge of personal training techniques from assessment to program design and sales. Ability to operate and adjust all fitness equipment. Knowledge of company policies, practices and procedures, including emergency and safety procedures. Strong interpersonal and communication skills; able to demonstrate and maintain a friendly, enthusiastic and positive attitude. Strong customer‑service focus; responds professionally to requests and inquiries from guests, members, and staff. Ability to understand and follow oral and written instructions; communicates clearly and concisely. Strong organizational skills; understands basic record‑keeping practices and procedures, and can organize and prioritize multiple tasks. Computer proficiency with basic skills in Microsoft Word and Excel. Adherence to meal and rest break periods and requirement to clock in and out for all shift times. Minimum of one certification recognized by UFC Gym. Current CPR/AED certification. High school diploma or GED. Four‑year degree in a related field recognized by UFC Gym (preferred). Minimum of 2 years of relevant experience. Experience in management or employee relations preferred. Physical Requirements While performing the duties of this job, the employee is regularly required to stand, lift heavy weights, squat, bend, reach, spot, and walk. The employee must be able to frequently lift and/or move up to 45+ lbs and tolerate prolonged standing. This position description intends to describe the general nature and level of work being performed by people assigned to this job. It is not intended to include all duties and responsibilities. The order in which duties and responsibilities are listed is not significant. This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to UFC Gym. #J-18808-Ljbffr UFC GYM