Veterinary Client Service Representative - Spruce Hill Veterinary Clinic - Springfield, MA

Seeking Experienced Full-Time Veterinary Client Service Representative to join our team Spruce Hill Veterinary Clinic Location: Spruce Hill Veterinary Clinic located at 4 Plumtree Rd, Springfield, MA 01118 Hospital hours: Monday, Wednesday, Friday: 9:00 am to 5:00 pm Tuesday and Thursday: 9:00 am to 8:00 pm Saturday and Sunday: Closed *Potential to open on Saturdays in the future Schedule: Full-Time ~30 hours per week, flexible schedule options available but required one evening shift until 8pm Compensation: Starting at $18.00 per hour and commensurate with experience Spruce Hill Veterinary Clinic is seeking a compassionate, professional, and customer-focused Client Service Representative (CSR) to join our growing team full-time! This position is ideal for someone who enjoys building relationships, helping people and their pets, and being an integral part of a collaborative veterinary team. We are looking for someone who thrives in a fast-paced environment, communicates with kindness and professionalism, and is passionate about delivering exceptional service to every client who walks through our doors. Spruce Hill has proudly served the Springfield community for over 40 years. We have cared for generations of families and have been voted “Best Veterinary Practice” year after year by our loyal clients. That reputation exists because of our team. We support each other. We laugh together. We problem solve together. And we show up for our patients and clients every single day. We are a collaborative, positive, highly communicative group that genuinely enjoys working together. Our exam rooms are newly updated, our workflows are strong, and our clients are engaged and respectful. We are looking for a technician who wants to grow with us and continue raising the standard of medicine we practice. Why Spruce Hill Veterinary Clinic Established hospital with an incredible reputation in the community Supportive, close-knit team that genuinely enjoys working together Leadership team that values growth, communication, and collaboration Opportunity to build lasting relationships with clients and their pets Positive work environment where every team member is valued A hospital culture centered around compassion, teamwork, and respect You can learn more about our amazing practice at Job Duties/Responsibilities As a Client Service Representative, you will serve as the first and last point of contact for our clients and help create a positive experience from the moment they walk through our doors. Client Interaction & Communication Welcome clients and patients warmly and professionally Answer incoming phone calls and assist with scheduling appointments Provide information regarding hospital services and policies Communicate effectively with veterinarians, technicians, and support staff Support clients with compassion during both routine and emotional visits Appointment Coordination Schedule appointments, surgeries, and procedures Confirm appointments and communicate schedule updates Help maintain efficient daily hospital workflow Check-In & Check-Out Procedures Verify patient and client information Process payments accurately Review invoices and answer client questions Schedule follow-up appointments and coordinate future visits Administrative Responsibilities Maintain accurate patient and client records Manage emails, texts, and client communications Assist with filing, scanning, and data entry Utilize veterinary practice management software Client Education & Support Assist clients with forms and paperwork Provide basic preventive care information as directed Help facilitate communication between clients and the medical team Who We're Looking For Preferred Qualifications Previous veterinary receptionist or Client Service Representative experience Previous customer service experience in veterinary medicine, healthcare, hospitality, or a related field Knowledge of veterinary terminology is a plus Experience with veterinary software systems is preferred but not required Required Skills Excellent customer service and communication skills Friendly, positive, and professional demeanor Strong multitasking and organizational abilities Ability to remain calm during busy or emotional situations Strong attention to detail Ability to work effectively as part of a team Comfortable working with computers and learning new software Compensation + Benefits: Compensation: Starting at $18.00 per hour and commensurate with experience Health Care, Life Insurance, & Disability: Comprehensive medical, dental, and vision plans; employer-paid basic life insurance and voluntary options including AD&D; short-term and long-term disability coverage to protect your income during unforeseen events. Employee Assistance Program (EAP) for all teammates Paid Time Off: Four (4) weeks of paid time off for all full-time teammates. Two (2) floating holidays for added flexibility. Training & Development: Continuing education opportunities offered to both full-time and part-time teammates. Personalized development programs, including regular check-ins and tailored growth plans, to help you advance in your career. Tuition Assistance: Support for paying off student loan debt, available to all full-time teammates. Uniform Allowance: $150 per year for full-time teammates to ensure you’re equipped with professional attire. Discounted Pet Care: Available for both part-time and full-time teammates, helping you provide the best care for your pets. Industry Leading Parental Leave Policy: For Birth Parent(s): Up to 14 weeks of paid leave at 100%, which includes: 6–8 weeks of 100% income replacement (40% covered by VIP, 60% by STD). An additional 6 weeks of paid leave at 100% covered by VIP. For Non-Birth Parent(s): 6 weeks of paid leave at 100%, fully covered by VIP. Why This Role Matters Our Client Service Representatives are much more than receptionists. They are relationship builders, problem solvers, and advocates for our clients and patients. They help create the exceptional experience that has made Spruce Hill Veterinary Clinic a trusted part of the Springfield community for over four decades. If you are passionate about helping people and pets, enjoy working with a supportive team, and are looking for a place where you can make a meaningful impact every day, we would love to hear from you. Veterinary Innovative Partners (VIP) is a network of veterinarian-owned-and-operated hospitals across twelve states. VIP is guided by a mission to provide veterinarians and their teams with all the resources, mentorship, and autonomy they need to thrive personally and professionally while giving pets the best possible care. Join the VIP family, where our team members are our top priority to ensure best-in-class personalized care, ownership and accountability, trust, and an exceptional work environment Stay connected with VIP! Follow Veterinary Innovative Partners on LinkedIn for the latest career opportunities, team stories, and behind-the-scenes looks at life in our hospitals.