Service Advisor

Service Advisor

At LaFontaine, we don't just sell cars - we build careers and strengthen communities. Founded in 1980, LaFontaine Automotive Group is one of Michigan's most recognized family-owned dealership groups, with 54 franchises, 34 locations, and nearly 2,500 employees across 20+ brands. We promote from within, invest in our communities, and live by a simple promise: treat every customer and every team member like family.

We're seeking an experienced Service Advisor to act as the bridge between our customers and the service department. You'll manage the full service experience-from write-up to delivery-while building strong relationships and consistently meeting Customer Satisfaction Index (CSI) goals.

Benefits:

• Competitive compensation
• Comprehensive benefits package: Medical, Dental, Vision, Employer-Paid Life/AD&D, and Employee Assistance Program (EAP)
• Voluntary benefits: FSA, Short- and Long-Term Disability, Critical Illness, Accident Insurance, and Legal & Identity Theft Protection
• 401(k) with employer match and Holiday Savings Program with employer match
• Employee discounts on vehicle purchases and service
• Paid time off and holiday pay
• Employee referral program

Responsibilities:

• Greet customers promptly and professionally, assess vehicle concerns, and document accurate repair orders
• Communicate recommended services, repair timelines, and cost estimates with transparency and confidence
• Coordinate with technicians and the dispatcher to monitor work progress throughout the day
• Keep customers informed of any changes to repair timelines or cost estimates via timely outbound communication
• Obtain customer approvals, establish payment methods, and secure signatures on repair orders prior to beginning work
• Conduct quality control reviews on completed repair orders to verify accuracy and reduce return visits
• Maintain CSI ratings in accordance with service department goals and actively build a repeat and referral customer base

Requirements:

• 2+ years of experience as an automotive service advisor or in a comparable customer-facing service role
• High School Diploma or GED required
• Proficiency with dealership management system (DMS) software and repair order documentation
• Strong verbal and written communication skills with the ability to clearly explain technical information to non-technical customers
• Valid driver's license with a satisfactory Motor Vehicle Report (MVR)
• Customer-first mindset with the ability to overcome objections and deliver a consistently professional experience

Additional Duties:

This job description is not intended to be all-inclusive and may be updated or modified at any time at the company's discretion to align with business needs.The employee may be required to perform other related duties as assigned and/or reasonably expected to meet the ongoing needs of the business.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.