104 - Wilmington - Sales Associate

Job Description

Job Description

Position Title: Sales Associate

Reports to: Store Manager/CO Manager/ ASM / Merchandise manager/ Department Lead

Department: Receiving

FLSA: Non- Exempt

The Sales Associate is directly responsible for the completion of all Store Support Center’s merchandising directives in regard to merchandise presentation, organization, signing, price changes, inventory, advertising and recovery of their specific area. Provides all customers with a Courteous, Fast and Friendly shopping experience. When needed, assist in other departments and Front-end as directed by management team.

• Ensure outstanding customer service by greeting, assisting, and thanking each customer in a positive approachable manner.
• Assisting in Merchandise presentation as directed by Store management.
• Verify signing on fixtures is correct
• Ensure floor plans and floor moves are done safely and efficiently to prevent injury to customers and fellow teammates.
• Assist in processing new freight within 24 hours of receiving a shipment
• Condensing older merchandise to allow new merchandise
• Communicate with the receiving department to ensure hot items and fashionable merchandise is priority
• Ensure recovery is completed throughout the day to prevent shrinkage
• Correct or report any safety concerns to the management staff
• Ensure returns are put back in a timely manner from both the Customer Service area and Fitting Room
• Ensure price changes are completed on time as directed by the store support center
• Inventories counts are accurate
• Inspect new items to assure EAS standards are executed.
• Ensure sizing and size nubs standards are executed.
• Performs additional task when needed in all areas of the store including fitting room, receiving, frontend, departments, other than assigned, sidewalk and maintenance.
• Help deter theft by reporting all dishonest behavior to management and /or loss prevention
Position Requirements:
• Ability to work varied hours/days, including 1 2 nights per week, weekends and holidays to meet the needs of the business.
• The ability to work in different areas of the store such as selling floor, fitting room, and receiving as directed by supervisors and management.
• Ability to be crossed trained on cash register
• Ability to communicate effectively as it relates to communicating to customers and team members all Forman Mills written policy and procedures, training materials, directives and any other materials Forman Mills produce.
• Ability to perform basic math functions in order to operate the register, make change and conduct inventory.
• Physical requirements include lift up to 50 lbs. Use of hands and fingers in a continuous and repetitive activity. Adequate fitness level to meet the demands of frequent walking, standing, stooping, kneeling, climbing, pushing and repetitive lifting with or without reasonable accommodation.
Minimum Requirements:
• Must be 18 years or older
• Education: High School Diploma or Equivalent
• Experience: Cashier experience preferred but not required
• Job Related Skills: Math, ability to count money and give accurate change
• Ability to handle different customer’s personalities in a professional manner
• High Energy, Positive attitude, Friendly, Courteous,
• Excellent People Skills
• Computer Skills: oPOS Software and Equipment
• Kronos (Time and Attendance)
• Calculator