Clinical Informatics Specialist

Overview The Clinical Informatics Specialist will support the implementation, optimization, and ongoing operational support of population health and clinical information systems, including a population health management platform and enterprise EHR solutions. This role bridges clinical operations, value-based care strategy, training, and health IT, ensuring tools are effectively adopted, clinically relevant, compliant, and aligned with quality, cost, and outcomes objectives. The role incorporates system implementation, workflow design, training development, and ongoing clinical and operational support. Duties & Responsibilities Population Health & Clinical System Implementation Support implementation and optimization of population health management tools and EHR platforms (e.g., Athena and other integrated systems) Serve as a clinical subject matter expert during system implementations, upgrades, and transitions Partner with clinical, operational, and administrative leaders to configure workflows, registries, care gaps, risk stratification, and reporting aligned to value-based programs Translate clinical and operational requirements into system configuration, enhancement requests, and documented use cases Workflow, Use Case, & Template Development Design, document, and standardize role-specific and cross-functional clinical workflows across disciplines Create and maintain clinical and non-clinical documentation templates, order sets, and structured data capture tools Map end-to-end clinical workflows, escalation protocols, and operational use cases Provide clinical operations input and template development supporting CMS-aligned and value-based care initiatives Develop module frameworks and clinical feature descriptions for virtual, hybrid, and onsite healthcare services Value-Based Care Enablement Support workflows related to quality and performance programs (e.g., HEDIS, Stars, ACO, MSSP, Medicare Advantage, and commercial value-based contracts) Enable care management, care coordination, utilization management, and quality improvement use cases Monitor and support performance metrics related to cost, utilization, quality, risk, and outcomes Collaborate with population health, quality, finance, and analytics teams to ensure systems and data support contract performance and reporting Training & Education Development Develop role-based training materials, workflows, job aids, and standard operating procedures Create caregiver and patient education tools, including condition-specific and dementia-focused assessment and education resources Deliver training, onboarding support, and ongoing education through live sessions, office hours, and at-the-elbow support Compliance & Audit Support Contribute to audit preparation, documentation standards, and compliance frameworks Assist in identifying opportunities for workflow improvement, standardization, and performance optimization Required Qualifications Bachelor’s degree in Clinical Informatics, Nursing, Health Informatics, Healthcare Administration, or related field (or equivalent experience) 3+ years of experience in clinical informatics, population health, healthcare IT, or clinical systems support Demonstrated experience supporting clinical systems (e.g., population health platforms, EHRs, care management tools) Strong understanding of value-based care models (ACO, MSSP, Medicare Advantage, commercial risk, and quality programs) Experience working closely with clinicians, care teams, and operational leaders Strong analytical, documentation, problem-solving, and communication skills Preferred Qualifications Clinical background (RN, LPN, MD/DO, PA, NP, or allied health) Experience with population health and EHR platforms (e.g., The Garage, Athena, Medent) Experience with quality measures, risk adjustment, care gap closure, and care management workflows Familiarity with reporting tools, data validation, or healthcare analytics concepts Experience supporting system implementations, integrations, or major platform transitions Key Competencies Clinical workflow analysis and optimization Population health and value-based care operations Health IT implementation and support Training development and change management Interoperability and systems thinking Stakeholder engagement and communication Working Environment & Physical Requirements The working environment includes in-office work in a traditional office setting with conditioned air and artificial light. Travel to and within the office is required. Communication with customers, vendors, management, and co-workers in person and via devices is common, occasionally with individuals who are agitated. Regular use of telephone and email for communication is essential. Sitting for extended periods is common. Ability to receive ordinary information and to prepare or inspect documents. Lifting of up to 10 lbs. may be required. Good manual dexterity for using common office equipment such as computers, calculators, copiers, and fax machines. Ability to understand and utilize management reports, memos, and other documents to conduct business. Equal Opportunity & Reasonable Accommodation CINQCARE is an Equal Opportunity Employer committed to creating an inclusive environment for all employees. We provide equal employment opportunities to all individuals regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic under applicable law. If you require reasonable accommodation during the application or employment process, please indicate this in your application or speak with your recruiter during the hiring process. Disclaimer This job description is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of all responsibilities, duties, and skills required. Management reserves the right to modify, add, or remove duties as necessary. Our Benefits At CINQCARE, we care for our team like we care for our patients—holistically. We offer flexible, comprehensive benefits so you can thrive while delivering top-notch care. Medical Plans: Two comprehensive options offered to Team members. 401K: 4% employer match for your future. Dental & Vision: Flexible plans with in-network savings. Paid Time Off: Generous PTO, holidays, and wellness time. Extras: Pet insurance, commuter benefits, mileage reimbursement, CME for providers, and company-provided phones for field staff. #J-18808-Ljbffr CINQCARE