Helpdesk Analyst

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Sandberg Phoenix is recruiting for a Helpdesk Analyst to join our Team in the Kansas City office!

Sandberg Phoenix is recruiting a Helpdesk Analyst with 2+ years of experience to join our Helpdesk Service Team in our Kansas City office.

The Helpdesk Analyst is a key team member in answering helpdesk calls with support on hardware and software issues and the go-to person for employees with their day-to-day IT operations.

At Sandberg Phoenix & von Gontard P.C., we believe that each member of our firm is a valuable member of the team where excellence, mutual respect, personal responsibility, and community service are the values we support each day. Shareholders, associates, paralegals, and staff work in an open, collegial environment that makes it easy to collaborate on projects, problem-solve, and work as a team in servicing our clients.

What you'll do:

• Provide Level 1 technical support.
• Provide friendly, courteous, and quality systems support to all users.
• Assist with advanced troubleshooting for special projects as assigned by Helpdesk Supervisor.
• Troubleshoot, analyze, resolve, track, escalate and accurately document various technical problems (i.e., software, hardware, phones, mobile devices, and client specific applications).
• Assist users with various firm application support systems; Microsoft products including Office 365, iManage, Aderant and Power PDF and others.
• Assist with inventory control and tracking of IT assets throughout the firm.
• Perform employee office moves relating to IT.
• Image new computers and configure them for deployment to members.
• Manage Audio/Visual setups including conference calls and WebEx/Teams/Zoom events.
• Manage IT resources calendar for availability of A/V equipment and Mobile Hot Spots.
• Participate in an on-call after hours schedule for emergency assistance when needed.

You should have :

• Strong customer service and communication skills
• Advanced knowledge in Microsoft Office 365 (i.e., Word, Excel, PowerPoint, Access).
• Knowledge of Android and iPhone device setup and troubleshooting.
• Intermediate knowledge of Windows 10 and Operating Systems.
• Knowledge of VPN and VMWare Horizon connectivity principles.
• Working knowledge of Active Directory and user account changes.
• Working Knowledge of Microsoft Teams including Teams voice and video conferencing.
• Technical aptitude with strong PC literacy skills.
• Strong problem-solving skills and decision-making ability.
• Ability to learn and apply technical information in a fast-paced, demanding work environment.
• Flexibility to accommodate helpdesk's hours of operation, including participating in after hours on-call schedule.
• Strong enthusiasm and desire to learn.
• Work well in a team environment.
• At least one year experience in a Call Center/Helpdesk position.
• Minimum of Associates Degree in computer technology or business related degree or equivalent experience.
• Preferred: A+ Certification
• Preferred: Certification as Microsoft Office Specialist

Pay, perks and such:

At Sandberg Phoenix we pride ourselves on living our values each day and it shows. Awarded first place as one of St. Louis' Best Places to Work in 2024. We are continually improving to recruit and retain top talent - from our interview process to our Sandberg Scoop sessions with our CEO, culture is at the heart of everything we do.

· We offer competitive benefits, including competitive salaries, medical, dental, vision, life and disability coverages, FSA, HSA, flexible vacation, (not sure what flexible vacation is) 401(k) plan, and paid parking or transportation allowance.

· We also offer some unique benefits including paid day off for birthdays, office casual dress code, tuition reimbursement and more.

· We offer flexible work schedules and are currently working in a hybrid working environment.

· We value individuality and diversity. Our affinity groups, including our Diversity Committee, our Women's Committee and our Community Connections Committee allow our members to get involved, get to know one another, and make a difference using their unique talents.

· Salary range of $50,000 - $60,000 commensurate with experience .

Join Our Team and Make a Difference :

Apply online at - Career Opportunities or send resume and cover letter to: View email address on us.fitly.work , or fax to View phone number on us.fitly.work or mail to Recruitment: Sandberg Phoenix & von Gontard P.C., 701 Market Street, 6 th Floor, St. Louis, MO 63101.

Sandberg Phoenix is committed to an inclusive environment that will not discriminate in its employment practices due to an applicant's race, color, sexual orientation, gender identity, marital status, age, disability, national or ethnic origin, genetic information, physical or mental disability, veteran status or any other characteristic to the extent protected by federal, state or local laws.