Licensing Specialist

Title: Licensing Specialist

State Role Title: Admin and Office Spec III

Hiring Range: $43,000 - $49,500

Pay Band: 3

Agency: Dept of Prof & Occup Reg

Location: DPOR Main Office

Agency Website:

Recruitment Type: General Public - G

Job Duties

The Department of Professional and Occupational Regulation (DPOR) is on a mission to provide the best customer experience possible as we build Virginia's workforce, helping qualified people of all backgrounds start businesses and work in their chosen fields. As a Licensing Specialist, you will play a key role in Virginia's economic vitality. The Licensing Specialist processes applications and changes for licensure/certification from businesses and individuals for the regulatory boards assigned to each section. This position provides telephone coverage and provides thorough and accurate information related to the statutes, regulations, policies, and procedures for the boards to which it is assigned.

In this position, you will serve as Licensing Specialist for the Board section of our Real Estate division. This posting may be used to fill Licensing Specialist vacancies in other sections should the need arise within 90 days of the close date.

Minimum Qualifications
• Ability to follow verbal and written directions.
• Ability to actively listen.
• Ability to learn and continuously reference new information.
• Ability to gather and evaluate information to determine solutions and answer questions.
• Ability to analyze and compare information, draw conclusions, exercise discretion, and sound independent judgment, in eligibility determinations, strong interpersonal, and grammatically correct communication skills- oral and written.
• Ability to use decision making skills to identify, organize, prioritize, and execute tasks within expected time frame.
• Ability to work as a team member with limited supervision while handling multiple tasks.
• Exceptional customer service skills.

Additional Considerations
• Proficiency in the use of computer software applications.
• Experience with preparation of written correspondence.
• Experience with Microsoft Excel and data entry preferred.
• Experience in a regulatory environment preferred.

Special Instructions

CONFIRMATION: You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to "Your Application" in your account to check the status of your application for this position.

LAY OFF POLICY: If you have been affected by DHRM Policy 1.3 Layoff, and possess a valid Interagency Placement Screening Form (Yellow Card) or a Preferential Hiring Form (Blue Card), you must submit a copy of the card by attaching it to your submitted application, or you may send it to View email address on click.appcast.io, or via fax to View phone number on click.appcast.io, before the job posting closing.

ALTERNATIVE HIRING PROCESS: In support of the Commonwealth's commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at View phone number on click.appcast.io.

ELECTRONIC APPLICATIONS OR RESUMES ONLY: DPOR does not accept mailed, emailed, faxed, or hand-delivered applications or resumes.

BACKGROUND INVESTIGATIONS: Final candidates are subject to a background investigation. The investigation may include local agency checks, criminal record checks, driving record checks, employment verification, verification of education, and other checks requested by the hiring authority related to the position. Please be advised that if the information gathered does not coincide with the information listed on your application, your application will no longer be considered for the position.

LICENSES: Applicants must disclose any current professional or occupational registration, certification, and license(s) held by DPOR. Applicants with an active license issued by the Department of Professional and Occupational Regulation (DPOR) may be required to place their license in an inactive status while employed with the agency. Additional information may be provided by the Human Resources Office.

As a certified V3 organization, Virginia Energy honors the Commonwealth's veterans hiring preference. AmeriCorps, Peace Corps, and other National Service Alumni are also encouraged to apply.

DPOR is an Equal Opportunity Employer

Contact Information

Name: Human Resources

Phone: View phone number on click.appcast.io

Email: View email address on click.appcast.io

In support of the Commonwealth's commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at View phone number on click.appcast.io.

Note : Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.

Each agency within the Commonwealth of Virginia is dedicated to recruiting, supporting, and maintaining a competent and diverse work force. Equal Opportunity Employer