Collections Specialist

Job Description

Job Description

We are looking for a Collections Specialist to provide short-term onsite support for a Contract assignment in Pleasant Prairie, Wisconsin. This opportunity is ideal for someone who can step in quickly, manage outstanding receivables with accuracy, and communicate effectively with both customers and internal teams. The role is scheduled for first-shift hours, Monday through Friday, with some flexibility in the daily schedule.

Responsibilities:
• Examine open receivables and prioritize past-due balances that require immediate follow-up.
• Communicate with customers to secure payment, clarify account status, and address questions related to outstanding invoices.
• Investigate billing differences or disputed charges and work toward timely resolution.
• Record collection efforts, customer responses, and agreed payment terms in a complete and organized manner.
• Partner with departments such as billing, sales, and customer support to resolve account-related issues efficiently.
• Prepare recurring updates that summarize collection activity, account progress, and unresolved items.
• Use Mainframe applications and Microsoft Excel to track account activity and maintain reporting accuracy.• At least 2 years of experience in collections, accounts receivable, or a closely related accounting support role.
• Working knowledge of collection procedures, billing practices, and account reconciliation.
• Experience using accounting software systems to review balances and document activity.
• Proficiency in Microsoft Excel for tracking, organizing, and reviewing financial information.
• Ability to handle inbound calls professionally while discussing payment status and account concerns.
• Strong attention to detail with the ability to maintain accurate records and follow up consistently.
• Effective communication skills and the ability to collaborate with multiple internal teams in an onsite environment.