Air and Ocean Export Coordinator

Job Title: Air Export Gateway Specialist

Location: Bensenville, IL

Job Summary

The Air Cargo Tracking Coordinator is responsible for monitoring, tracking, and updating air freight shipments from origin to destination. This role ensures timely movement of cargo, proactive communication with airlines, customers, and internal teams, and rapid resolution of shipment delays or exceptions.

Key Responsibilities

• Track and monitor air cargo shipments throughout the transportation cycle.
• Update shipment milestones in transportation management systems (TMS) and customer platforms.
• Communicate shipment status, delays, and exceptions to customers and internal stakeholders.
• Coordinate with airlines, ground handlers, customs brokers, warehouses, and gateway operations teams.
• Investigate and resolve shipment issues, including flight delays, misrouted cargo, missing documentation, or customs holds.
• Verify air waybills (AWBs), flight schedules, booking details, and shipment documentation.
• Generate daily tracking reports and KPI reports for management and customers.
• Ensure compliance with airline, customs, and regulatory requirements.
• Maintain accurate shipment records and support audit requirements.
• Provide exceptional customer service through timely responses and proactive updates.

Required Qualifications

• High school diploma or equivalent; Associate's or Bachelor's degree preferred.
• Experience in air freight, logistics, supply chain, freight forwarding, or transportation operations.
• Knowledge of air cargo processes, airline operations, and freight forwarding procedures.
• Familiarity with AWBs, shipment tracking systems, and transportation management software.
• Strong attention to detail and organizational skills.
• Excellent communication and customer service abilities.
• Ability to manage multiple shipments and priorities in a fast-paced environment.
• Proficiency in Microsoft Office, especially Excel and Outlook.
• Preferred Qualifications
• Experience with CargoWise, CHAMP, airline portals, or similar logistics systems.
• Knowledge of TSA, IATA, and Dangerous Goods (DG) regulations.
• Understanding of import/export documentation and customs clearance processes.

Key Performance Indicators (KPIs)

• On-time shipment visibility updates.
• Exception resolution time.
• Customer response time.
• Shipment tracking accuracy.
• Reduction in missed milestones and service failures.
• Customer satisfaction scores.

Work Environment

Office environment within a freight forwarding, airline, or logistics operation.

May require shift work, including evenings, weekends, or holidays depending on cargo volumes and flight schedules.

Frequent communication with global offices, airlines, and customers.