Case Manager

Job title: Case Manager Location: Remote, US (Territory: Florida-Puerto Rico)About the Job: As a Case Manager, you will deliver exceptional service to patients and families throughout their therapy journey through empathetic listening, compassionate care, and unwavering commitment. You will serve as the vital connection between patients, families, healthcare providers, insurance companies, specialty pharmacies, and local resources.Your responsibilities will include conducting benefit investigations, providing patient education, enrolling patients in support programs, and coordinating drug delivery. You will excel at creating positive patient experiences and become a trusted resource within the rare blood community. As an active cross-functional team member, you will help deliver best-in-class services that ensure seamless access to therapy. Join the team transforming care for people with immune challenges, rare diseases, cancers, and neurological conditions. In Specialty Care, you’ll help deliver breakthrough treatments that bring hope to patients with some of the highest unmet needs. Main Responsibilities:Engage patients and families to build long-term relationships, uncover needs, understand challenges, and provide education and support to initiate or continue therapy; manage complex issues and utilize approved resources to reduce or remove barriers as neededAssist in obtaining insurance approvals for therapy and proactively plan for ongoing coverage maintenance by collaborating with patients, families, healthcare providers, insurance companies, and specialty pharmacies.Enroll eligible patients in financial assistance or gap coverage programsEducate patients, families, and healthcare providers on available patient support services, insurance options, limitations, and requirements; connect patients and families with relevant local resourcesEnsure close cross-functional collaboration with Patient Support Services field teams, Sales, and Market Access partners as appropriate to deliver a consistent, integrated approach to patient accessEstablish and maintain professional, effective relationships with all internal and external stakeholders, including Patient Support Services colleagues, Medical, Sales, Market Access, Patient Advocacy, insurance case managers, specialty pharmacies, home health agencies, infusion site staff, and office coordinatorsRepresent Sanofi at patient congresses and meetings as a trusted community resourceDocument call details with a strong focus on data integrity to ensure compliance and continuously enhance our service offeringLeverage CRM reporting tools and data analytics to make strategic, territory-level decisions and prioritize patient and customer needsProvide caseload coverage outside of assigned territory as neededActively seek coaching and feedback to continuously enhance service skillsEnsure full compliance with Sanofi policies and guidelinesProfessional-level Spanish proficiency (verbal and written) required to communicate directly with patients, families, and healthcare providers in Florida and Puerto Rico About You:You are a passionate, detail-oriented professional with a strong background in patient-facing roles. You thrive in fast-paced environments, excel at building meaningful relationships, and are deeply committed to improving the lives of patients living with rare and chronic conditions.Preferred Qualifications:Bachelor’s degree requiredMinimum 2+ years patient-facing role experience in case management, reimbursement, patient advocacy, or provider’s officeExperience with engaging patients and caregivers managing rare or chronic conditionsProfessional-level Spanish proficiency (verbal and written)Comprehensive understanding of the reimbursement process, billing and coding, insurance plans, payer trends, financial assistance programs, charitable access and related resourcesExcellent phone communication with a strong service-oriented mindsetExceptional attention to detail with the ability to multi-task effectively in a fast-paced environmentExperience with Salesforce CRM preferredProficient in Microsoft Word, MS Excel, and PowerPointAbility to travel within the US, including occasional nights and weekends (up to 10%)Flexibility to adjust working hours based on business needs and team coverage requirements. Why Choose Us?Make your work count by supporting a company that brings life-changing treatments to millions — and is committed to doing right by patients, communities, and the planet.Drive progress from within by helping simplify, scale, and modernize how a global biopharma business delivers smarter, faster, and more sustainably.Support teams across science, medicine, and operations by building better systems, shaping bold strategies, and enabling innovation at speed.Make an impact across borders and functions, collaborating with leaders to turn complex challenges into real-world solutions.Advance your career through stretch roles, cross-functional moves, and development opportunities designed to match your ambition.Thrive in inclusive, high-performing teams where every role matters and every voice helps shape what’s next. Sanofi Inc. and its U.S. affiliates are Equal Opportunity and Affirmative Action employers committed to a culturally diverse workforce. All qualified applicants will receive consideration for employment without regard to race; color; creed; religion; national origin; age; ancestry; nationality; marital, domestic partnership or civil union status; sex, gender, gender identity or expression; affectional or sexual orientation; disability; veteran or military status or liability for military status; domestic violence victim status; atypical cellular or blood trait; genetic information (including the refusal to submit to genetic testing) or any other characteristic protected by law.#GD-SG #LI-GZ#LI-Remote#vhdPursue progress, discover extraordinaryBetter is out there. Better medications, better outcomes, better science. But progress doesn’t happen without people – people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. So, let’s be those people.At Sanofi, we provide equal opportunities to all regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, ability or gender identity.Watch our ALL IN video and check out our Diversity Equity and Inclusion actions at sanofi.com!US and Puerto Rico Residents OnlySanofi Inc. and its U.S. affiliates are Equal Opportunity and Affirmative Action employers committed to a culturally inclusive and diverse workforce. All qualified applicants will receive consideration for employment without regard to race; color; creed; religion; national origin; age; ancestry; nationality; natural or protective hairstyles; marital, domestic partnership or civil union status; sex, gender, gender identity or expression; affectional or sexual orientation; disability; veteran or military status or liability for military status; domestic violence victim status; atypical cellular or blood trait; genetic information (including the refusal to submit to genetic testing) or any other characteristic protected by law.North America Applicants OnlyThe salary range for this position is:$85,500.00 - $123,500.00All compensation will be determined commensurate with demonstrated experience. Employees may be eligible to participate in Company employee benefit programs. Additional benefits information can be found through the LINK.