Experienced Automotive Service Advisor

Benefits:

Employee discounts

Paid time off

Bonus based on performance

Competitive salary

Opportunity for advancement

Experienced Automotive Service Advisor

Rainbow Muffler – St. Petersburg, FL

Pay and Benefits

$50,000–$85,000 annual earning potential

Rewarding pay plan based on experience and performance

Monday–Friday schedule, 8:00 a.m.–5:00 p.m.

No weekends

Paid time off

Paid holidays

On-the-job training

Continued skill development

Consistent customer traffic and workload

Stable, long-term employment opportunity

Rainbow Muffler is looking for an experienced automotive service advisor to help manage customer communication, sales, scheduling, and the shop’s daily workflow.

We have served the St. Petersburg area for more than 35 years and perform a wide variety of services, including general automotive repair, brakes, steering and suspension, maintenance, diagnostics, air-conditioning repair, and custom exhaust work.

This is more than a basic front-counter position. We need someone who can communicate confidently with customers, sell needed repairs, organize the workflow, support our technicians, and help keep the shop operating efficiently throughout the day.

Responsibilities

Greet customers and accurately document their concerns

Prepare and present repair estimates

Clearly and professionally explain recommended repairs

Follow up with customers and obtain repair authorizations

Schedule appointments and manage the daily workload

Assign and dispatch work to technicians

Monitor repair progress and keep customers updated

Review technician inspections and build complete estimates

Order and coordinate needed parts

Process invoices, payments, and vehicle pickups

Help monitor technician productivity and workflow

Resolve customer questions and concerns professionally

Maintain accurate repair-order documentation

Assist with opening, closing, and daily shop procedures

Maintain a clean, organized, and professional front office

Help keep shop operations running smoothly when the owner is unavailable

Qualifications

At least three years of automotive service advisor experience

Strong working knowledge of automotive repairs and maintenance

Excellent customer-service and communication skills

Strong sales ability without using high-pressure tactics

Ability to manage multiple vehicles, customers, and deadlines

Comfortable using computers and automotive shop-management software

Strong organization and attention to detail

Dependable attendance and professional appearance

Valid driver’s license and reliable transportation

Ability to communicate effectively with technicians and maintain accountability

Willingness to learn, develop new skills, and accept responsibility

The ideal candidate is confident, organized, dependable, and capable of taking ownership of the shop’s daily workflow. We are looking for someone who can balance customer service, sales, technician support, and operational responsibilities while helping maintain a productive and professional work environment.

Compensation will depend on experience, automotive knowledge, sales ability, leadership skills, and overall performance.