Accounting Manager

Accounting ManagerWe exist to put camera gear in the hands of ordinary people to unlock extraordinary potential. The original camera re-commerce company, KEH has always envisioned a better way to support the passion and profession of photography. Serving the camera community since 1979, KEH has become the largest curated market for field-tested, expert-graded photo and video equipment in the industry. At KEH Camera, we're passionate about making photography and videography accessible and sustainable by buying and selling pre-owned camera gear. We are the go-to resource for everyone looking for photo or video gear, offering high-quality KEH Certified equipment at great prices while extending the life of gear for a global community of creatives.Why Work at KEH Camera?Be Part of the Fastest Growing Company Driving the Societal Explosion of Images and Video: Join a company that's not just in the business of gear fueling creativity, empowering photographers and videographers, and shaping the future of images and videos. Whether you have a passion for the craft or the gear or neither, if you have inner passion for something you will find a home here!Collaborate with Visionaries: Work alongside a team of passionate, dedicated individuals who live and breathe KEH and all that it stands is about. At KEH, innovation and growth aren't just goals, they're part of our DNA. Your ideas and contributions will be valued from day one.Make a Real Impact: At KEH, you're more than just an employee; you're a key player in an exciting, ever-evolving industry, and a part of a special and rapidly growing company. Your work here directly influences an industry, as well as the lives and joys of countless people, and helps shape the future of the photo and video gear marketplace.A Culture of Creativity and Learning: We support your personal and professional growth with continuous learning, training, and career advancement opportunities. Whether you're a photography enthusiast, a tech expert, or a truly curious person, we'll help you grow your skills and expertise.Account Management & Client RelationsServe as the main point of contact for accounts, ensuring clients receive timely, accurate, and professional support.Build and maintain strong, long-term relationships with customers through proactive communication and follow-up.Understand each account's needs, goals, and challenges and provide tailored solutions.Conduct regular business reviews with clients to identify risks, opportunities, and areas for increased engagement.Partner with internal departments to resolve customer issues or escalations efficiently and effectively.Support promotional activities, product launches, or service changes as needed for assigned accounts.Order & Sales SupportCollaborate with operations to maintain accurate product availability and communicate changes to customers as needed.Provide reporting and insights to leadership related to account activity, revenue trends, and customer engagement.Team LeadershipDirectly oversee 2 associates, ensuring workloads are distributed effectively and customer service standards are upheld.Provide training, coaching, and performance feedback to support team development.Promote a positive, high-performance culture with a strong focus on customer satisfaction.Cross-Functional CollaborationPartner with sales, operations, marketing, and customer service teams to support omni-channel initiatives and improve the overall customer experience.Coordinate with inventory and operations teams on product availability, delivery timelines, and service commitments.Work with finance or operations teams to support accurate customer billing, returns, and payment reconciliation when applicable.Reporting & InsightsProvide recurring and ad hoc reporting on account performance, customer trends, and engagement metrics.Identify process improvements and work with leadership to enhance account management workflows and customer experience.Knowledge, Skills, and AbilitiesStrong relationship-building skills with the ability to gain trust through consistent and reliable service.Excellent written and verbal communication abilities; comfortable communicating with both internal teams and external customers.High attention to detail, strong organizational skills, and the ability to manage multiple priorities in a fast-paced environment.Proven ability to work independently while collaborating effectively across departments.Experience leading or supervising a team a plus.Proficient in Microsoft Office Suite.Experience with NetSuite, CRM systems, or inventory management tools is not required but a strong plus.Highly motivated and committed to supporting the growth and success of the company.Location: On-site Smyrna, GASkills Needed to be Successful:Work Hard, Play Hard: Enjoy a hard-working and fast-paced environment where your work is celebrated and where you can commit your energy and efforts alongside like-minded individuals who are focused on building and growing a great company and winning.Physical Demands: Reasonable accommodations can be made to enable individuals with disabilities to perform essential functions. While performing these duties, the employee is frequently required to talk or hear. Occasionally, the employee may need to stand, walk, twist, bend, sit, use hands, handle, or feel objects, tools, or controls, and reach with hands and arms. The ability to lift 40 lbs. may be necessary, including overhead lifting. Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. The typical noise level in the work environment is moderate.Benefits:Comprehensive medical, dental, and vision plansHAS and FSA AccountsShort and Long term disabilityCompany provided life insurance401(k) and company matchPaid vacation, sick days and holidayOptions for Pet Insurance and Legal ServicesDiscounts of camera gearEqual Opportunity Employer: KEH Camera is an Equal Opportunity Employer that does not discriminate on the basis of any status protected under federal, state, or local law. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law based on race, color, religion, sex, age, sexual orientation, gender identity and/or expression, national origin, veteran status or disability in relation to our recruiting, hiring, and promoting practices.The statements contained in this position description are not necessarily all-inclusive; additional duties and responsibilities may be assigned, and requirements may vary from time to time. Professional business references and a background screening will be required for all final applicants selected for a position. If you need assistance or an accommodation due to a disability, you may contact View email address on click.appcast.io Camera is not currently accepting resumes from agencies for this position. If you are a recruiter, search firm, or employment agency, you will not be compensated in any way for your referral of a candidate, even if KEH Camera hires the candidate.