Manager of Partner Success

Company Overview

At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future.

Department Overview

The Channel Growth & and Partner Strategy team leads the development, execution, and continuous optimization of partner programs, operational tools, and go-to-market processes across the entire channel ecosystem. The team's mission is to accelerate regional growth and maximize partner value by designing high-impact program frameworks, safeguarding ecosystem health and integrity, and aligning strategic operations with platform capabilities. Focusing across revenue generation, partner lifecycle health, partner loyalty and rewards, and operational friction removal, the department acts as the operational bridge between Sales, Finance, Marketing, and channel partners to ensure a seamless, data-driven experience.

Job Description

The Manager of Partner Success Specialists is responsible for leading, developing, and executing strategy for the Partner Success Specialist team in North America. This position oversees the team's operational rhythm, performance metrics, partner enablement initiatives, and cross-functional alignment with field sales leadership to maximize partner activation, pipeline growth, and regional revenue.

Key Responsibilities:

1. Team Leadership & Talent Management

• Direct, mentor, and manage a high-performing team of Inside Partner Success Specialists.
• Manage recruitment, onboarding, professional development, and performance management.
• Establish individual and team metrics, including daily and weekly activity targets, and conduct regular coaching and performance reviews.

2. Operational Support & Frictionless Execution

• Quote & Pricing Guidance: Provide strategic support on complex quoting and special pricing requests, driving partners toward self-service tool adoption.
• Order Management & Fulfillment: Oversee end-to-end purchase order validation, order tracking, and RMA escalation processes to eliminate supply chain bottlenecks.
• Case Queue & SLA Governance: Maintain and manage the Partner Success email case queue to ensure inbound partner inquiries are resolved within established SLAs (e.g., 72 hours).

3. Operational Excellence & Process Management

• Maintain accountability for CRM (Salesforce) data integrity, activity logging accuracy, and pipeline reporting.
• Manage queue coverage and operational workflows to maintain high responsiveness to partners and field sales teams.

4. Cross-Functional Collaboration

• Identify process bottlenecks and collaborate with operations leadership to continuously optimize partner tools, portal capabilities, and internal workflows.

Key Performance Indicators (KPIs)

• Team activity and engagement metrics (meeting daily/weekly activity targets).
• Quote turnaround time and email / call queue SLAs
• Team retention, development, and operational accuracy.

Qualifications & Competencies:

• Proven leadership or management experience within inside sales, channel management, or technology sales or channel operations.
• Strong understanding of two-tier distribution models, partner enablement programs, and channel partner ecosystems.
• High proficiency in CRM software (Salesforce) and partner portal administrative tools.
• Excellent communication, analytical, coaching, and strategic execution skills.
• Bachelor’s degree in Business, Marketing, or equivalent practical experience.
• Ability to travel up to 25%

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Target Base Salary Range: $100,000 - $110,000 USD

Note: This position includes a competitive base salary and a Sales Incentive Plan (SIP) based on conversion performance.

Consistent with Motorola Solutions values and applicable law, we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate.

Basic Requirements

• Bachelor's Degree AND 7+ years of proven leadership or management experience within inside sales, channel management, or technology sales or channel operations
• Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position. (GC/CITIZEN ONLY)

Travel Requirements

10-25%

Relocation Provided

None

Position Type

Experienced

Referral Payment Plan

No

Our U.S. Benefits include:

• Incentive Bonus Plans

• Medical, Dental, Vision benefits

• 401K with Company Match

• 10 Paid Holidays

• Generous Paid Time Off Packages

• Employee Stock Purchase Plan

• Paid Parental & Family Leave

• and more!

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.

We’re committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please complete this Reasonable Accommodations Form so we can assist you.