Outbound Operations Coordinator

Job Description

Job Description

Job Title: Outbound Operations Coordinator 
Location: Onsite – Auburn , MA

Employee Type: Full Time, Non-Exempt 

Compensation: $30-32$/hr. + Full Benefit Package (day one ) 

 

About Us: 

Join a dynamic startup poised for growth and innovation in the mobility sector. Flexcar is the first and only zero down, month-to-month car lease. Currently active in four markets and expanding rapidly, Flexcar is a pioneering new category in the $90 billion automotive industry. 

As a key player in our launch, you will be at the forefront of customer experience, driving operational excellence while collaborating with C-Level executives and cross-functional teams.  

At Flexcar, we don’t sell cars. We sell freedom. 

• Freedom from car loans. 

• Freedom from used car salesmen, insurance agents, and car mechanics. 

• Freedom to cancel anytime. 

• Freedom to drive any car, anytime. 

Role Overview: 

 
The Outbound Operations Coordinator will oversee a dynamic business area responsible for vehicle preparation (Quality Assurance), lot flow and vehicle shuttling as well as on-time delivery and order readiness. This role encompasses the supervision of 3p vendors (cleaning and shuttling) asd well as a team of on-site operations specialist who are responsible for several areas of our on-lot flow. 

What You’ll Do: 

Strategic Leadership 

• Masterfully coordinate complex, time-sensitive tasks by developing and executing plans that guarantee all orders are prepared on schedule and consistently exceed quality standards.  

• Oversee the efficient movement of high vehicle volumes between primary and auxiliary lots as well as satellite pickup locations, ahead of deadlines.  

• Proactively inspect product quality, and deliver exceptional results with minimal supervision.  

• Resolve large-scale operational challenges swiftly, ensuring every commitment is met with precision.  

Performance Ownership 

• Directly manage member satisfaction metrics focused on vehicle quality, taking accountability for outcomes.  

• Oversee budgets for shuttling and cleaning operations, leveraging third-party teams for optimal resource utilization and process efficiency. 

Team Management 

• Drive performance by ensuring operations specialists and third-party vendors consistently achieve SLA benchmarks.  

• Foster continuous professional growth through structured feedback and dedicated coaching, uplifting team capability and engagement. 

Vendor Relations 

• Build and maintain strategic partnerships with vendors to minimize costs and accelerate turnaround times.  

• Deliver actionable feedback, collaborating closely to elevate product quality and achieve the highest level of member satisfaction. 

Data-Driven Decision Making 

• Conduct thorough analysis of site performance metrics, pinpoint operational gaps, and implement targeted action plans that deliver measurable improvements.  

• Use data insights to inform decision-making and optimize processes for sustained success. 

What Drives Success for This Role: 

• Experience: 3-5 years of operations management, preferably in vehicle operations/service; prior P&L ownership experience is a plus. 

• Educational Background: Bachelor's degree in Operations Management or related fields is advantageous. 

• Communication Skills: Exceptional ability to communicate across all levels of leadership and with cross-functional teams, including facilities, real estate, and product teams. 

• Flexibility & Resilience: Willingness to cover all operational hours, including evenings, weekends, and holidays, with the ability to adapt quickly to changing business demands. 

• Physical Requirements: Ability to carry tools and equipment (up to 50 lbs.) and work outdoors in varying weather conditions. 

• Travel: Willingness to travel to all locations within the market as needed. 

What You’ll Love About This Role: 

• Supportive Leadership: Your leadership team is dedicated to ensuring you have the resources and support you need to succeed. 

• Influence Change: As a key influencer in our organization, you will have the opportunity to drive meaningful change and impact our growth trajectory. 

• Hands-On Impact: Experience the satisfaction of seeing the processes you implement drive real results in the field. 

• Dynamic Environment: Enjoy the excitement of a role where each day presents new challenges and opportunities. 

What Tops Off the Tank: 

• Rest & Relax! Potential to accrue 80 hours of PTO your first year, and up to 120 hours in later years plus multiple company paid holidays and 40 hours of Sick time. 

• Save for Your Future! 401(k) with company match from day one of hire   

• Benefits: Excellent, low-cost healthcare coverage including: medical, dental, vision, eligibility day one 

• Drive a Flexcar! Discounted employee rate on Flexcar products and no annual membership fee 

• Weekly Pay 

• and other amazing perks! 

Disclaimer: This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described, and may be amended at any time at the sole discretion of the Employer.  

Flexcar is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. Flexcar provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Flexcar is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. Flexcar provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

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