Crew Chief/Lead Restoration Technician

Job Description

Job Description

Benefits:

• Bonus based on performance
• Company parties
• Opportunity for advancement
• Paid time off
• Profit sharing
• Competitive salary
• Free uniforms

Crew Chief/Lead Restoration Technician 

At PuroClean of Bluffdale, we're so much more than just another restoration company! We're a group of high-performing and committed individuals, unified as One Team in a common mission and vision that's deeper than just making a profit. Interested to join our team? Read on to learn more about us and whether or not you could be a good fit to join us on our Mission to Heal Properties & Restore Lives!

About us: -ut-puroclean-bluffdale/careers/
· We are a mitigation-focused, full-service water damage mitigation, mold and biohazard remediation, smoke and fire restoration firm serving Northern Utah. We are growing quickly and are looking to welcome others to our Team!
Our Vision:
· To become Utah’s Preferred & Trusted service provider!
Our Core Values:
· Team Culture – Like that of a Champion Sports Team
· Extreme Ownership – Be Accountable for your responsibilities, to your teammates and our Mission – No Excuses!
· Relentless Customer Service - for every customer!
· Transparency – Over communicate and document everything!
· Consistency – Do what you say you will do, when you commit to doing it – 99% = 0
· Tools of Success for all Team Members!
· Profitability to fuel Progress & Opportunity

Job Position Description:
With a ‘One Team’ mentality, manage and complete jobs according to The PuroClean Way. Strive to meet all customer needs in a kind and sympathetic way. Our Team takes pride in exceeding customer expectations in their times of need by providing a world-class level of service that sets us apart from our competitors in the industry. Participate in on-call rotation and respond to emergency service calls as needed. Set up and establish efficient job flow, coordinate job requirements, complete job documentation, perform and supervise production work, and monitor assigned jobs from start to finish. Follow and enforce all safety procedures on the job site. Monitor all assigned jobs to ensure customer needs are met. Perform sales activities using our Customer Service Packet as a guide. Communicate and establish relationships with commercial, insurance, and residential customers. Ensure job documentation is completed timely and accurately. Maintain production costs at the established rate. Ensure timely communication with the other job participants such as the Coordinator, Project Manager, and the customers you serve.

Responsibilities:

• Manage Customer Satisfaction and professionally represent the brand
• Effectively perform all aspects of the mitigation production process
• Continue to develop your production skills and expertise
• Regular Vehicle and equipment maintenance and organization
• Follow all uniform and policy guidelines 
• Always leave jobsites with a clean and orderly appearance
• Coach and train entry-level technicians
• Ensure clear communication with office staff, leaders and fellow technicians

Qualifications:

• Willingness for continued learning and growth, ability to ‘lead and coach’ your teammates
• Attention to details in organization, cleanliness and care for facility, assets and equipment
• Aptitude with record keeping using smart technologies - recording information and communicating ‘ the message’
• Awareness and respect for safety, using care and caution with teammates and customers
• Strength with multitasking and handling deadlines, organizational and leadership skills
• Ability to lift at least 50 lbs. and comfortable on your feet for prolonged periods of time
• 1-2 years mitigation experience
• IICRC WRT Certified

Compensation & Benefits:

• Competitive base pay
• Commissions on jobs you run as a lead
• Generous afterhours callout bonus program
• Holiday pay – 8 per year plus 1 floating
• PTO 
• Company-sponsored training and professional development
• Recognition, feedback and coaching to help you progress and succeed
• Be a part of something bigger than yourself - Serve your community in their time of need!
• Be a part of a winning team with a ‘One Team’ mentality - We serve together!