Member Engagement Coordinator

Job Description

Job Description

Description:

The Membership Engagement Coordinator is responsible for securing girl and adult volunteer participation and community partnerships through community cultivation, lead generation, and follow up.

· Believe in the mission of Girl Scouting with the ability to communicate the mission to others.

· Provide exceptional customer service and assistance to all stakeholders.

· Be at least 21 years of age.

· Team player with excellent customer service skills.

· Computer experience with proficiency in Microsoft Office Products.

· Be Familiar with safety rules and regulations and take reasonable steps to ensure own health and safety, and that of others.

· Interpret and support GSUSA and council policies and standard procedures.

· Uphold the code of conduct as outlined in the Employee Handbook.

· Represent the organization professionally and uphold the Girl Scout Promise and Law.

· Ability to pass a criminal and background check.

· Ability to provide two professional references, with one being a previous supervisor.

Position Requirements:

· Bachelor’s degree and 1 year of customer service experience or 5 years’ experience in a customer service role.

· Strong interpersonal skills, including the ability to resolve conflict and maturity of judgement.

· Excellent technical computer skills in Microsoft Office including Word, Excel, Outlook, and other data tracking systems.

· Excellent interpersonal communication skills including oral and written communication.

· Knowledge and application of effective customer service principles.

· Comfortable and able to use telephone to converse with customers.

· Work independently and as part of a cross functional team.

· Demonstrate ability to meet goals.

· Ability to work a flexible schedule including evenings/weekends; occasional overnights is required. Ability to travel as job requires.

· Maintain personal vehicle for regular travel throughout the council. Valid Driver’s license and insurance required.

Physical Requirements:

· Prolonged periods of sitting at a desk and working on a computer.

· Must be able to lift 15 pounds at times.

· Walking, standing, bending, stooping, reaching, and moderate lifting.

· Occasional exposure to seasonal weather conditions.