General Technician

Shenandoah Telecommunications Company (“Shentel”) specializes in providing High-Speed Internet and other telecommunications services to customers in the Mid-Atlantic United States. We focus on rural communities, which are often overlooked by larger companies. The Shentel family of brands includes: Shentel: Provides traditional cable Internet services for small towns and rural communities. Glo Fiber: Delivers fiber-optic Internet for customers in larger cities, as a competitor to incumbent providers. Shentel Business and Glo Fiber Business: Offers small, medium and large-scale telecommunication services for businesses and enterprises in our areas. We live and work in the same places as the customers we serve, and we are proud to support our local communities. For more information, please visit

About the Role:

Employees in this classification will perform an assortment of tasks related to basic installation, testing, and maintenance in the plant and business departments. While a General Technician will often assist a technician of higher pay grade or handle the more basic aspects of a task before turning it over to a technician of higher pay grade to handle the more advanced aspects, he or she may be assigned complete independent projects of a basic nature. A General Technician may be assigned work in any department or assist any classification as needed. A General Technician will often move from project to project as needed, even when such project changes move them between work assignment areas and/or departments.

A General Technician may do any work for any other classification that he or she is qualified to do when working under the direction of an employee in that classification.

All Bargaining Unit classifications require certification and/or qualification on the equipment the employee is assigned to install, maintain, and/or use. A valid (non-suspended) Ohio driver’s license is a condition of employment for all Bargaining Unit classifications, with the exception of Service Operations Attendant. Likewise, a valid (non-suspended) commercial driver’s license (CDL) is a condition of employment for those classifications requiring such license.

Essential Job Functions:

Install cable and jacks, install and maintain key systems, install telephone sets and data gateways, place set-top boxes, and perform physical installation of equipment on a customer premise.

Install cross-connects on distribution frames in company and customer facilities including

2-wire, 4-wire, HF, T-1 and Ethernet circuits, install cross-connects on fiber distribution panels using fiber jumpers, rearrange fiber terminations, assist others with the testing of plant cable and network facilities, monitor central office alarms and network status, etc. Monitor video and audio quality.

Install pedestals, install terminals, test cable, and locate underground cables.

Install and maintain security systems.

Operate drop plows, do groundwork, direct traffic, etc.

Work typically done by warehouse attendants other than the operation of a forklift (Unless certified).

Qualifications:

GED or High School diploma.

Valid non-suspended Ohio driver’s license.

Basic computer skills.

Introduction to networking training or comparable education.

Fiber optics overview training or comparable education.

Security system installation and maintenance.

Skilled in basic telephony principals.

Skilled in basic knowledge of applicable computer applications.

Skilled in basic safety principals.

Skilled in problem solving.

Ability to follow Corporate Standards.

Ability to communicate effectively with employees in a courteous and professional manner.

Ability to communicate technical information to non-technical people.

Ability to have patience.

Ability to pay close attention to detail.

Ability to effectively prioritize multiple projects.

Physical Requirements:

Heavy work: Lifting no more than 100 pounds at a time with frequent lifting or carrying of objects weighing up to 50 pounds. A job is in this category requires a good deal of walking, standing, and sitting with some pushing and pulling of arm or leg controls. If someone can do heavy work, we determine that he or she can also do medium, light, and sedentary work. This position requires the ability to effectively see and hear.

Note: The statements herein are intended to describe the general nature and level or work being performed by employees assigned to this classification. They are not intended to be construed, as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

Shentel provides a drug-free workplace and is an EEO employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex (including sexual orientation and gender identity), national origin, disability, or protected Veteran status.

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