Events + Sales Manager | The Quoin Wilmington | PM Hotel Group

Events + Sales Manager

The Quoin Hotel & Restaurant in Wilmington, Delaware, officially opened its doors in 2022 and is located at 519 N. Market Street inside the historic Security Trust & Safe Company Building, a Victorian brownstone designed by famed architect Frank Furness in 1885. Today, we offer a Michelin Key, 24-room boutique hotel that offers multiple dining amenities and outlets.

At The Quoin, each food and beverage outlet operates as a distinct yet cohesive aesthetic expression and hospitality experience:

• The Quoin Restaurant delivers delicious wood-fired fare and a curated wine program in a refined yet lively setting with outdoor patio and PDR for lunch, brunch, or dinner.
• Simmer Down , the hotel's moody, speakeasy-style lounge set within a historic bank vault, offers bespoke cocktails and an intimate late-night atmosphere.
• The Quoin Rooftop Bar & Lounge provides panoramic city views with chic cocktail service and tapas bites a high-energy yet polished social destination.
• Private Dining & Events range from curated private dinners to weddings, and corporate buyouts, requiring seamless execution and customized menus.

Together, these venues define the property's identity: chic but welcoming, luxurious but approachable.

Key Responsibilities

• Sales Driving : Achieve an annual sales quota for semi-private and private event F & B sales. Prospect for new business while maintaining current business relationships.
• Lead Management : Convert incoming inquiries into confirmed event bookings. Conducting walk-in and scheduled tours and calls.
• Client Relations : Build relationships with restaurant and hotel guests, corporate clients, and local partners.
• Event Coordination : Design customized event menus, suggest pairings, upsell, floor plans, and event BEOs. Run weekly BEO meetings with the team.
• Group & Conference Services: Serve as the Conference Services Manager for assigned hotel groups, coordinating room blocks, catering, meeting logistics, and serving as the primary liaison from contract turnover through event execution.
• Event Execution : Assist the F & B team in setting-up and running high-touch events.
• Financial Reporting : Submit event sales reports to management and ownership. Financial reconciliations for all events.
• Software Operations : Manage bookings daily using Tripleseat, Toast POS, and Resy POS systems.
• Cross-Department Collaboration : Coordinate with hotel sales, the restaurant culinary and service teams daily.

Qualifications

• Experience : Minimum 23 years of high-end catering and event sales experience. Strong knowledge of fine dining service, food, and beverage is key. Restaurant management experience is a plus.
• Tech Proficiency : Hands-on experience with Tripleseat software is a plus. Online Tripleseat University is also available for training.
• Reservation Systems : Experience utilizing reservation platforms (e.g., Resy) and restaurant POS systems (e.g., Toast).
• Hotel Knowledge : Understanding of luxury hotel operations and mixed-use property dynamics a plus.
• Financial Acumen : Proven track record of meeting or exceeding $500k+ sales quotas. Financial literacy (reporting, forecasting, and cost controls).
• Communication : Exceptional verbal and written communication skills for contract negotiations and the ability to thrive in a boutique, high-touch hospitality environment.
• Leadership : Sophisticated management style with a hands-on approach. Showcasing professional etiquette, calm demeanor, and confidence.

What We Offer

• Competitive base salary with sales incentives.
• Comprehensive health, dental, and vision benefits.
• Paid time off and holiday pay.
• Hotel room discounts and restaurant dining perks.
• Strong pipeline of warm leads from hotel group bookings.
• Beautiful work environment and a friendly team to support you.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.