Intake Specialist

THE ORGANIZATION

The Center for Justice Innovation is a nonprofit organization dedicated to advancing community safety and racial justice. Since 1996, we’ve worked alongside communities, courts, and those most directly affected by the justice system to build stronger, healthier, and more equitable neighborhoods. With a team of over 900 staff and an annual budget of $130 million, the Center carries out its mission through three core strategies:

1. Operating Programs that pilot new ideas and address local challenges;
2. Conducting original research to evaluate what works—and what doesn’t; and
3. Providing expert assistance and policy guidance to reformers across the country and beyond.

Backed by decades of on-the-ground experience and nationally recognized expertise, we bring innovative, practical, and lasting solutions to justice systems nationwide.
Learn more about our work at .

THE OPPORTUNITY

Operating out of Bronx County Criminal Court, Bronx Community Solutions (BCS) offers criminal justice programming in the areas of pretrial diversion programming through regular monitoring and referral services to misdemeanor and non-violent felony defendants whose cases are pending; and Alternative to Incarceration (ATI) programming for non-violent crimes by providing additional sentencing options for non-violent offenders. These programs reduce the reliance on pre-trial detention and short-term jail sentences and offers defendants the assistance they need to avoid further criminal conduct.

Bronx Community Solutions is seeking an Intake Specialist. Reporting to the Coordinator of Intake and Scheduling, the Intake Specialist will perform administrative and programmatic duties to support operations for Bronx Community Solutions and play a key role in the client intake process. 

Responsibilities include but are not limited to:

• Greet and serve as initial contact for all BCS first-time and returning clients;
• Manage front desk and waiting room through greeting all visitors, ensuring clients’ needs are addressed in a timely and professional manner, assisting with scheduling and rescheduling needs, and maintaining a professional and welcoming environment;
• Conduct intakes and needs-based screenings for newly mandated participants;
• Explain program requirements and expectations to participants;
• Assist with scheduling and rescheduling mandated participants for intakes and a variety of onsite and off-site services;
• Provide voluntary referral information for participants;
• Manage the flow of referrals to in-house interventions and programming sites;
• Ensure program participants are scheduled properly;
• Maintain appropriate paper files;
• Ensure accuracy of information input into electronic client database, including attendance lists from classes and community service sites;
• Assist with the Driving While Intoxicated (DWI) Initiative;
• Attend project events, community events, and meetings after hours, as needed;
• Attend all staff meetings and trainings as scheduled; and;
• Assist with other relevant programming and administrative tasks, as necessary.

Qualifications: The candidate will have at least an Associate's Degree and 1 year of work experience, or 2-3 years’ relevant experience in the criminal justice field as an equivalency; Bachelor's degree is preferred. Must be highly organized with an ability to multi-task and work in a fast-paced environment. Experience with the Salesforce database platform is preferred. The candidate will have a willingness and interest in engaging individuals (youth and adult) with mental health and substance abuse needs. Experience in Motivational Interviewing is a plus. Candidates must have the ability to work with people from diverse backgrounds in a culturally-competent manner. Candidates must also be comfortable working with adolescents, adults, and families and be able to communicate appropriately with stakeholders. Excellent organizational, interpersonal, communication and writing skills required. Bilingual (English-Spanish, or other languages) preferred.

Position Type:  Full-time.

Position Location:  Bronx, NY.

Compensation: The compensation range for this position is $52,000 - $58,000 and is commensurate with experience. 

Benefits: The Center for Justice Innovation offers an excellent benefits package including comprehensive healthcare with a national network, free basic dental coverage, vision insurance, short-term and long-term disability, life insurance, and flexible spending accounts including commuter FSA. We prioritize mental health care for our staff and offer services like Talkspace and Ginger through our healthcare plans. We offer a 403(b) retirement plan with a two-to-one employer contribution up to 5%.

The Center for Justice Innovation is an equal opportunity employer committed to fostering an inclusive and diverse workplace. We do not discriminate based on race, color, religion, gender identity, gender expression, pregnancy, national origin, age, military service eligibility, veteran status, sexual orientation, marital status, disability, or any other category protected by law. We strongly encourage and welcome applications from women, people of color, members of the LGBTQ+ community, and individuals with prior contact with the criminal justice system. Our goal is to create a supportive and respectful environment where everyone, regardless of background or identity, feels valued and included.

At this time, the Center is unable to sponsor or take over sponsorship of an employment visa. All applicants must be legally authorized to work in the United States at the time of application and throughout the duration of employment.

Candidates are expected to provide accurate and truthful information throughout the hiring process. Any misrepresentation, falsification, or omission of material facts may result in disqualification from consideration, withdrawal of an offer, or termination of employment, regardless of when discovered.

In compliance with federal law, all hires must verify their identity and eligibility to work in the United States and complete the required employment verification form upon hire. Please refer to the job posting for relevant contact information. If contact details are not provided, we kindly ask that you refrain from inquiries via phone or email, as only shortlisted candidates will be contacted.